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This job posting has been re-opened and will remain open until filled. Applicants who have previously applied do not need to reapply. Screening of application materials will begin immediately and will be on-going. It is in the applicant's best interest to submit their application materials as early as possible. The hiring manager reserves the right to make a hiring decision at any time. This job posting may be closed at any time without notice.
Why work for the Washington Student Achievement Council?
At the Washington Student Achievement Council (WSAC), we are committed to increasing educational opportunities and attainment in Washington. We believe that every person living in the state of Washington should have access to educational opportunities and be encouraged to pursue education or training beyond high school. To achieve our mission, we:
Learn more about the work of the Washington Student Achievement Council and our equity statement (Download PDF reader) (Download PDF reader).
At WSAC
Our programs and policies work with diverse communities to eliminate barriers to people pursuing education beyond high school. As an employer, we are working to foster an agency culture driven by equity, diversity and inclusion. We strive to hire, cultivate, and retain a competitive workforce that reflects the communities we serve.
Learn more about WSAC’s mission and Our Commitment to Equity.
About the College Savings Plans Division and the Contact CenterThe Washington College Savings Plans (WA529) division includes the Guaranteed Education Tuition Program (GET) and the DreamAhead College Investment Plan. These programs strive to increase college access and affordability and reduce future student debt by offering individuals and families various options to save for a student’s future higher education expenses. Research finds that students who know there is a college savings plan in their names have better educational outcomes. Accordingly, WA529 is committed to centering equity in our work and increasing program participation among underrepresented communities through targeted outreach and strategic partnerships and initiatives. The Committee on Advanced Tuition Payment and College Savings (Committee) governs the program.
The GET Contact Center assists with the enrollment process, account management activities, and technical support for prospective and current GET customers. The team works together to field customer inquiries, manage customer accounts, ensure accurate recordkeeping, and provide information, resources, and account options that help account owners make informed decisions about their accounts. The GET Contact Center works closely with other WA529 operations, marketing, and IT units to ensure all program practices and process enhancements center the customer in the decision-making process.
About the Position
The Contact Center Specialist is part of the GET Contact Center team and is responsible for assisting current GET account holders and prospective customers through various forms of communication with information regarding the program and the management of accounts. Contact Center Specialists must be able to thrive in a fast-paced work environment, problem-solve, exercise sound judgment, employ active listening skills, and demonstrate empathy towards others. Additionally, Contact Center Specialists should prioritize and center equity, diversity, and inclusion practices in their work and be committed to delivering exceptional customer service to people of all backgrounds.
Working ConditionsThe Contact Center Specialist is responsible for being the initial point of contact for current account holders and perspective customer by receiving and replying to incoming phone calls and email correspondence.
Some of what you'll be doing includes:
Core Competencies
Application Procedures
To be considered for this position you must possess the required qualification listed above. Find this job posting and complete your profile at www.careers.wa.gov. which must include the following:
1. Letter of Application. A letter of application that addresses how you meet the required
education and experience described in this announcement. Applications with generic cover
letters will be considered nonresponsive and may eliminate the application from further
consideration.
2. Resume. A detailed resume including all educational and professional experience.
3. References. A list of names, titles, and current telephone numbers of three (3) employment references.
Please Note: Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position.
QUESTIONS?
For questions about this recruitment contact Alisha Rollins,Alishar@wsac.wa.gov
EEO Statement
The Washington Student Achievement Council is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all applicants and employees. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be. Women, racial and ethnic minorities, persons with disabilities, persons over 40 years of age, and veterans are encouraged to apply. If you need accommodation in the application process or wish to receive this job announcement in an alternative format, please call 360.485.1138 or email HumanResources@wsac.wa.gov.
Other
$41k-52k (estimate)
03/22/2024
05/08/2024
washingtoncouncil.org
Seattle, WA
<25
The job skills required for Contact Center Specialist include Customer Service, Call Center, Problem Solving, Technical Support, Computer Systems, Service Delivery, etc. Having related job skills and expertise will give you an advantage when applying to be a Contact Center Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Contact Center Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Contact Center Specialist positions, which can be used as a reference in future career path planning. As a Contact Center Specialist, it can be promoted into senior positions as a Contact Center Representative IV - Inbound that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Contact Center Specialist. You can explore the career advancement for a Contact Center Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Contact Center Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Contact Center Specialist for your reference.
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Obtain and verify information for incoming orders. Enter orders into the database with accurate information.
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Maintain the contact center database and update the contact log.
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Handle customer complaints under company guidance and seek assistance when needed.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Contact Center Specialist jobs
Teach proper call center etiquette.
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