Position Overview: The Manager, Member Events is responsible for the planning and management of Member Events and Experiences for the WNBA Washington Mystics. Events include Member-Exclusive events, trips, meet-ups, and key sales events. In addition, this role will service VIP clients seated in M-Class and Courtside. This role is an integral member of the Ticket Sales & Service Team, helping to ensure strong Member Experiences as well as continue to build our business from Member-directed sales.

Do you have a passion for sports and creating memorable experiences for fans? We'd love to hear from you!

Responsibilities:

• Event management for Member Events.
• Club 52 Events including Wine & Basketball, Member Day at the Mystics, and Mystics Family Picnic.
• Member Perk Events including the monthly Coffee with Coach and post-game Member Fan Experiences.
• Member Meet-Ups, which are informal social gatherings (ex. Away Game Watch Parties at local bar partner locations) held throughout the year (approx. 6-8 annually).
• Club 52 Trips, including NYC Road Trip, annual Weekend With the Mystics away game trip, annual All-Star Game meet-ups, and possible Finals away game attendance.
• President’s Circle private events, including dinners and networking events (2 per year).
• Sales Prospecting events, targeting specific new business segments.
• Event planning from start to finish – develop event budgets, event concepts, marketing/outreach plans, and alignment to business goals/objectives.
• Secure event venues and maintain venue relationship. Handle venue logistics, including set-up, tear-down, operations.
• Generate creative ideas for the event itself to ensure Member participation/engagement; plan itineraries to include activities, transportation, meals, etc.
• Oversee the event budget.
• Partner with and manage a set of vendors delivering elements of the event.
• Develop and implement the event marketing plan, including Save The Dates, Invitations, RSVPs, event Know Before You Go, Thank Yous, etc.
• Provide weekly status update reports, project budget reconciliation, post-event recaps (internal and external), and overall dashboards on progress to goals.
• Build positive relationships through active communication, including seat visits, phone calls, emails, and other relevant communication channels.
• Sell upgrades, add-ons, and referrals.
• Meet and exceed retention and associated revenue goals with assigned account base.
• Identify, troubleshoot, and resolve a wide variety of issues related to memberships.
• Maintain frequent communication with clients, providing detailed knowledge of all products and services. Develop a measurable touchpoint program within the current CRM system, and metrics to consistently monitor progress.
• Participate in annual projects related to seat relocation, renewals, and playoffs.
• Improve measurable year-over-year fan satisfaction.
• Partner with the Manager, Fan Experience to plan revenue-generating all-fan pre-game and post-game events (complete 1-2 annually).
• Work across our company, partnering with team members in Marketing, Game Presentation, Venue Operations, Player Relations, etc.
• Other duties as assigned.

Minimum Qualifications:

• Bachelor’s degree or equivalent experience.
• 3 years of event management experience and 1 year of client service experience is preferred.
• Outstanding interpersonal, written, and verbal communication skills.
• High attention to detail and a passion for the little things.
• Ability to multi-task and balance numerous business relationships in a professional manner.
• Advanced knowledge of Salesforce or equivalent Customer Relationship Management (CRM) tool.
• Strong Proficiency in Microsoft Office Suite.
• Problem solver, detail driven, and a phenomenal teammate.
• Ability to build positive relationships with clients and peers at all levels within the organization.
• Ability to efficiently lead and prioritize multiple projects at once.
• Flexibility and willingness to work evenings, weekends, and holidays as needed.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.