Our company is a full service marketing and consulting company in Los Angeles, representing some of the most significant business marketing firms in the nation. As a company, we’ve helped top tier clients expand their footprint through innovative marketing strategies and cutting-edge customer service. Due to the growth we have seen over the years, we are expanding our Customer Service Representative team. We need a Customer Service Representative who will take our initiatives to the next level and assisting our customers in proving top tier customer satisfaction. Our company has succeeded over the last decade by staying true to our company values and developing all of our employees hands-on. Our Customer Service Representative's ability to promote our clients' products, build rapport with consumers, and represent the brand with poise and accuracy showcase what we represent is what separates us from any other firm. Join us in our mission to revolutionize the marketing industry and accelerate our client’s growth one brand at a time! 

Customer Service Representative Responsibilities: 

• Assist in promotional campaigns by directly marketing and promoting products, delivering an accurate brand story, and relating to consumers' needs 
• Maintain a professional, courteous, outgoing, and empathetic attitude while interacting with potential clients
• Partake in ongoing development in brand management, sales strategies, effective marketing tactics, and building customer rapport 
• Provide customers with appropriate product and service information and complete all follow up to close sale and drive revenue 
• Identify and escalate issues, feedback and trends to appropriate departments 
• Achieve volume objectives for our priority brands

Qualifications We Look For In A Customer Service Representative:

• Bachelor’s degree in Marketing, Advertising, Business, or Communications is preferred but not required 
• At least 1 year of experience in a customer service, marketing, promotions, advertising, branding, sales, or customer-facing role 
• Strong planning and problem solving skills
• Impeccable attention to detail and ability to multitask 
• Drive to achieve success beyond the status quo and eagerness to enhance new skills
• Ability to thrive in a team environment and excel in a diverse culture with team members and customers
• Outgoing, charismatic, and confidant

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