25 Customer Service Representative Jobs in Perris, CA
Wally's Distribution is Hiring a Customer Service Representative Near Perris, CA
Position: Customer Service Representative
Pay: $16-18/hr
Hours: Mon-Fri 7:00am-3:30pm
A customer service representative is the key point of contact for our customers to fulfill orders as well as to liaise with the warehouse to ensure that shipments are processed timely and accurately. All candidates will be analytical and customer service-oriented.
Primary responsibilities:
Order Processing:
● Receive and process customer orders promptly and accurately.
● Coordinate with warehouse and distribution teams to ensure timely order fulfillment.
Customer Inquiries:
● Respond to customer inquiries, concerns, and requests in a timely and professional manner.
● Provide information about order status
Communication:
● Maintain effective communication with customers, carriers, and internal teams.
● Notify customers of any delays, backorders, or issues that may impact their shipments.
Problem Resolution:
● Address and resolve customer issues, such as order and/or inventory discrepancies and shipping errors.
● Collaborate with other departments to resolve complex problems.
Tracking and Tracing:
● Track and trace shipments to provide accurate and real-time information to customers.
● Proactively communicate any potential issues and provide solutions.
Documentation:
● Prepare and maintain accurate documentation for the warehouse and submit necessary documentation to the clients in a timely manner.
● Ensure compliance with all documentation and record-keeping requirements.
Cross-functional Collaboration:
● Collaborate with other departments such as logistics, warehouse, and transportation to optimize customer service processes.
● Participate in regular meetings to discuss operational improvements and customer satisfaction initiatives.
Training and Development:
● Stay updated on company policies, procedures, and product offerings.
● Participate in training sessions to enhance customer service skills and knowledge.
Job Type: Full-time
Pay: $16.00 - $18.00 per hour
Expected hours: 40 per week
Benefits:
- Health insurance
- Paid time off
Experience level:
- 1 year
- Under 1 year
Shift:
- 8 hour shift
- Day shift
Weekly day range:
- Monday to Friday
Work setting:
- In-person
- Office
Work Location: In person
Job Summary
Full Time
$36k-45k (estimate)
01/28/2024
09/14/2024
The job skills required for Customer Service Representative include Customer Service, Customer Satisfaction, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.
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