Waldorf Astoria is looking for a Guest Service Agent to join the Front Office Team at this gorgeous Atlanta property!

Located in one of Atlanta's most prestigious neighborhoods, this 42-story tower has over 200 rooms (127 guest rooms plus residences), over 10,000 square feet of meeting space, and 3 food and beverage outlets.

This includes the 3-meal restaurant, bar, and in-room dining.

• Classification : Full-Time
• Shift : Various - must have availability to work weekdays, weekends, and holidays.

The ideal candidate will have the following qualifications :

• Strong written and communication skills in the English language.
• Basic computer and typing skills.
• Ability to maintain confidentiality of all guest information and pertinent hotel data.
• Ability to multi-task and remain composed at all times.
• Passion for proving unforgettable guest experiences.
• Ability to work well in a team environment.
• Professional appearance and demeanor at all times.
• Demonstrated ability to handle cash and financial transactions.
• Experience in a luxury hotel (preferred)
• Experience in a Front Desk position (preferred)

Want to learn more? ,

What will I be doing?

As a Guest Service Agent, you would be responsible for delivering exceptional guest service, to include checking in and checking out guests in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

Specifically, you would be responsible for performing the following tasks to the highest standards :

• Welcome, check-in, and orient arriving guests to the hotel.
• Checking out guests and processing payments on-account.
• Handle telephone reservations for Rooms, Restaurant, and Spa.
• Respond to guest inquiries in-person, email, and telephone in a timely, friendly and efficient manner.
• Provide driving and / or walking directions to guests to local destinations.
• Ensure a high level of product knowledge of the hotel, including, but not limited to, directions, hours of outlet operation, hotel services, hotel events and local and community events and attractions.
• Assist fellow team members and other departments wherever necessary to maintain positive working relationships.
• Provide or obtain accurate information.

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success.

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes :

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

MEANINGFUL BENEFITS FOR YOUR CAREER & WELL-BEING

We support the well-being and performance of Team Members with industry-leading rewards, recognition and support to meet their needs and dreams : Best-in-Class PTO

Go Hilton Travel Discount Program

Hotel rates as low as $40 / night! Health & Welfare Benefit Plans Debt-Free Education Retirement Savings Program Employee Stock Purchase Plan Mental Wellness Support

Flexible Schedules Access to your pay when you need it

through DailyPay

Last updated : 2024-05-09