About Us
Tyme Global Technologies is a NY based hotel communications hub providing centralized PBX operator services, guest issue management software, text messaging, SIP services and other cutting edge technology to over 200 hotels worldwide.
We pride ourselves on providing excellent services to hotels and their guests as well as providing an enjoyable work environment to our staff.
We are a 24x7 operation and looking for people to fill in shifts at various times. All employees work from home.
We are currently hiring for flexible weekend/PM shift availability.

• Must have a quiet work environment.
• Must be reliable.
• Upbeat, friendly demeanor

Education

• High School Diploma (or equivalent)

Qualifications

• 3-5 years Hotel experience is required
• 3-5 years PMS experience is preferred

Skills

• Excellent communication skills
• Good computer skills
• Ability to multitask
• Speaks clearly
• Strong written communication
• Attention to detail: Please include the word “unicorn” somewhere in your application
• Being friendly, intuitive and caring of every caller on every call
• Top end customer service skills

Requirements

• A computer (desktop or laptop) that you are able to connect to our remote service with. The computer must have at least 4 GB free space available.
• A quiet work environment at all times.
• A stable high speed internet connection. Minimum of 20mbps download & 10mbps upload speeds with availability to connect your computer directly to your internet router via ethernet cable.
• Reliability to work a set schedule 40 hours weekly
• Agents must display a deep and broad knowledge of the workings of the hotel, its layout, policies, website and clientele to be able to answer any question and handle each situation that arises to prevent additional call traffic to the hotels within their group.

Guest Service/Reservations responsibilities also include:

• Speaking Clearly
• Being friendly, warm, anticipatory and interactive with hotel guests. All guests are treated as VIPs
• Use correct verbiage and procedures for hotels
• Answer incoming calls from outside and within hotels
• Transfer calls to relevant departments
• Log wake up calls and perform wake up call services
• Enter tickets into hotel guest management systems
• Use Property Management Systems to confirm, create, update and cancel reservations as needed
• Dispatch Valet and Bell services for guests
• Communicate with hotel employees over the phone and through online chat programs (Google Hangouts and Slack)

Equipment Requirements:

• Stable and fast internet (20 up and 10 down speed) is a pre-requisite.
• Desktop or Laptop, Windows operating system required at minimum Windows 10
• Second monitor required
• NO Chromebooks.
• USB Headphone a must

Job Type: Full-time

Pay: $13.00 - $15.00 per hour

Benefits:

• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Weekend availability

Education:

• High school or equivalent (Preferred)

Experience:

• Hotel RESERVATIONS: 1 year (Required)

Work Location: Multiple locations