Professional Objective: To perform all aspects of the position with precision and excellence, from Call Management, Check-in and Checkout and beyond…. The objective is to deliver a lasting positive guest impression leading to a great guest experience and high retention rate. Each person within this department must oversee the Guest Relations area and maintain the Medi Spa/Spa boutique to assure a beautiful presentation and profitability, and to maximize and achieve department and individual revenue targets.

Position Activities and Responsibilities:

• Displays masterful knowledge of Medi Spa/Spa experiences and menu

• Able to maneuver through the software program quickly and effectively

• Accurately enters point of sale data

• Efficient at making reservations, check-in and check-out

• Familiar and knowledgeable with Medi Spa/Spa boutique inventory

• Assists with merchandising and maintaining the Medi Spa/Spa boutique

• Assists with inventory management and other organizational tasks

• Promotes Medi Spa/Spa services and gift cards/certificates,

advises on gift selection, maintains accurate gift card sales data

• Provides gracious Medi Spa/Spa tours to visitors that lead to sales

• Maintains a beautiful physical environment within the Guest Relations area

• Great at phone management

• Greets and checks guests in and out

• Facilitates effective workflow for technical team

• Maintains a polished and professional image

• Assists other support team members when asked

• Attends all in-house training and commits to outside continuing education

• Attends and participates in all general and team meetings

• Participates in all aspects of marketing/special events planning and execution

• Prepares promotion presentation and display

• Mentors/trains new team members to help them grow

• Professional guest communication

• Maximize revenue generation for both treatments and

retail

• Maintains a smile at all times

• Performs opening and closing duties

• Able to handle unsatisfied guests

• Monitors performance and achieves targets

• Asks for Facebook likes and testimonials

• Informs team members of cross-marketing opportunities • Treats all team members professionally

Desired Qualifications:

• Experience in front line guest service (Hospitality and

Retail highly desired)

• High school diploma or college

• Computer skills and aptitude for mastering Medi Spa/Spa software

• Good selling abilities

• Flexible schedule

• Professional image with gracious, warm, and genuine

personality

• Skin care knowledge and understanding of the Medi Spa/Spa menu

• Good organizational skills and follow-through

• Able to multi-task and improvise on the spur of the moment

Behavioral Characteristics

• Strong guest service orientation

• Cheerful, upbeat personality

• Enjoys team environment and interaction with co- workers

• Excellent communication skills

• Flexible and cooperative

• High personal standards, good self-esteem

• High energy, able to work in fast-paced environment

• Good sense of time management

• Good sense of humor

• Self-motivated, driven and passionate about Medi Spa/Spa

• Seeks out knowledge and enjoys learning, strives for professional growth

Additional Abilities:

Knowledge and good skills in Medi Spa/Spa equipment/machinery: Phone, fax machine, computer, copy machine, inventory tracking equipment, credit card machines

Performance Measures & Expectations

• Guest check-in process

• Guest check-out

• Call management – success rate

• Correctly and flawlessly implements the Medi Spa/Spa program

• Professional team communication

• Strong contribution to the team and Medi Spa/Spa

• Elegant image and appearance

• Maintaining boutique and managing inventory

• Work ethics

Revenue targets all TBA:

• Medi Spa/Spa boutique sales targets ____________

• Medi Spa/Spa service volume target_____________

• Medi Spa/Spa gift card sales target ______________

• Membership sales targets ____________

• Upgrades and VPG target ____________

• Other __________

Job Types: Full-time, Part-time

Pay: $48,000.00 - $78,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 4 hour shift
• 8 hour shift
• Day shift
• Monday to Friday
• Weekends as needed

Work setting:

• In-person

Experience:

• Guest relations: 3 years (Required)

Ability to Commute:

• Atlanta, GA 30341 (Required)

Ability to Relocate:

• Atlanta, GA 30341: Relocate before starting work (Required)

Work Location: In person