1 Contact Center Specialist (FT) Job in Bentonville, AR
Wal-mart - Sam'sClub. is Hiring a Contact Center Specialist (FT) Near Bentonville, AR
- Supports assigned business areas in the execution of practices, systems, and activities by conducting analyses of initiatives to understand and communicate existing trends; analyzing and interpreting data; and translating data analysis into recommendations that are aligned with business objectives.
- Provides administrative support by assisting management with training other team members; supporting special projects involving research and review of data; establishing agendas and creating information packets for customer meetings; researching the impact of process changes and communicating changes to leadership; ensuring adherence with business process controls; analyzing data to establish accounting period cutoffs; facilitating validation of system postings; educating business partners on best practices to drive compliance across the business; and supporting special projects involving research and review of data.
- Supports quality control by creating documentation that adheres to Walmart business rules; validating accuracy of data received; notifying management of quality issues or concerns; identifying data trends and system and process issues and communicating to stakeholders; sharing process improvement suggestions; and performing quality checks of documents processed.
- Ensures compliance with local, state, and federal laws and regulations and company policies and procedures by analyzing and interpreting reports; implementing and monitoring human resource compliance processes; implementing action plans to improve performance; and ensuring confidentiality of information, documentation, and assigned records.
- Provides customer service by responding to customer disputes and ad-hoc questions requiring research; collaborating with customers to escalate customer inquiries and provide status updates and guidance to management; communicating to customers via verbal and written communication; conducting compliance reviews; negotiating dispute resolution; analyzing, interpreting, and consolidating information into reporting for customer review; and coordinating communication between customer and business area.
- Completes work assignments and priorities by using policies, data, and resources; collaborating with managers, co-workers, customers, and other business partners; identifying priorities, deadlines, and expectations; carrying out tasks; communicating progress and information; determining and recommending ways to address improvement opportunities; and adapting to and learning from change, difficulties, and feedback.
- Complies with company policies, procedures, and standards of ethics and integrity by implementing related action plans; using the Open Door Policy; and applying these in executing business processes and practices.
- 7:00 AM to 3:30 PM CDT
- Departmental Payroll.
- Information Systems.
- Finance/Accounting.
- Bachelor's Mathematics.
- Bachelor's Finance / Accounting.
- Bachelor's of Information Technology.
- Bachelor's of Computer Programming.
- Business Management or Administration.
- Bilingual would be an excellent plus.
- Experience in contact center.
- Experience Microsoft Office.
- Bentonville or 50 miles away / flexibility to work onsite when required.
Walmart, Inc. is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas, and opinions- while being inclusive of all people.
Job Summary
Full Time
$40k-51k (estimate)
04/27/2023
05/15/2024
The job skills required for Contact Center Specialist (FT) include Customer Service, Microsoft Office, Administrative Support, Confidentiality, Flexibility, etc. Having related job skills and expertise will give you an advantage when applying to be a Contact Center Specialist (FT). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Contact Center Specialist (FT). Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Contact Center Specialist (FT) positions, which can be used as a reference in future career path planning. As a Contact Center Specialist (FT), it can be promoted into senior positions as a Contact Center Representative IV - Inbound that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Contact Center Specialist (FT). You can explore the career advancement for a Contact Center Specialist (FT) below and select your interested title to get hiring information.
If you are interested in becoming a Contact Center Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Contact Center Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Contact Center Specialist job description and responsibilities
Obtain and verify information for incoming orders. Enter orders into the database with accurate information.
02/06/2022: Dayton, OH
Maintain the contact center database and update the contact log.
12/27/2021: Fort Worth, TX
Provide service by answering customer questions and offering assistance.
01/07/2022: Petaluma, CA
Handle customer complaints under company guidance and seek assistance when needed.
01/19/2022: Fort Worth, TX
Offer suggestions for streamlining processes and increasing efficiency.
02/03/2022: Bangor, ME
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Contact Center Specialist jobs
Teach proper call center etiquette.
03/06/2022: Gastonia, NC
Provide knowledge management tools.
01/01/2022: Kennewick, WA
Don’t use vague language in the job description. Instead use action verbs and concrete phrases to display the information with enthusiasm and precision.
02/28/2022: Newport News, VA
Take lots of notes while on calls.
03/02/2022: Rock Island, IL
Measure and analyse customer feedback.
01/01/2022: Casper, WY
Step 3: View the best colleges and universities for Contact Center Specialist.
Similar Jobs
Popular Articles
