23 Patient Services Representative Jobs in Raleigh, NC
Wake Radiology UNC REX Healthcare is Hiring a Patient Services Representative Near Raleigh, NC
Major Position Functions
- General clerical assistance to the medical staff in the outpatient offices
- Primary contact for receiving phone calls and greet patients as they arrive in the office.
- Primary contact for patient questions,
- Primary contact for registering walk-in patients
- Receives and distribute patient paperwork to conduct the patient interview.
- Receives, files and coordinates all referrals to include notification of insurance providers for prior authorization and services covered verify insurance information.
- Process and enter outside account information into internal computer system, process mail incoming and outgoing.
- Prepare the next day’s schedule, including reminder calls to the patients and making copies of the schedule.
- Ensure all authorizations are ready for the next day.
- Contact patients that have collection balances outstanding to ensure payment arrangements.
- Assists with other functions as assigned by the supervisor
- Through understanding of the office procedures, and proper understanding of medical terminology.
- Ability to provide excellent customer service and ensure safety of all patients at all times.
- Maintains professional relationship with patients and co-workers at all times.
- Through understanding of patient account information and insurance verification.
- Assist patients, family members or other clients with concern and empathy; respect their confidentiality and privacy and communicate with them in a courteous and respectful manner.
- Identify yourself in a pleasant and positive manner.
- Assist in the orientation/training of new secretaries
- Consistently work in a positive and cooperative manner with fellow team members.
- Assist other team members in the performance of their assignments, seeking out opportunities to help rather than waiting to be asked.
- Consider the impact of your actions on team members throughout Wake Rad UNC REX.
- Demonstrate flexibility to perform duties wherever volume deems it necessary
- Demonstrate sound judgment by taking appropriate actions regarding questionable findings or concerns.
- Investigate and follow through on unusual orders or requests for service or information.
- Follow proper reporting procedures for actual or potential accidents and/or incidents so follow-up and/or prevention can occur.
- Intermittent physical activity including walking, standing, sitting.
- Intermittent ability to lift and/or move pediatric and adult patients including, heavy, acute and chronically ill.
- Intermittent ability to move and/or push stretchers and wheelchairs.
- Ability to stoop, bend and maintain stationary positions for extended periods of time.
- Visual and auditory acuity.
- Incumbent may be exposed to virus, disease and infection from patients in working environment
- Incumbent may be required to work at other WakeRad UNC REX locations as needed and will be responsible for own transportation.
- High school diploma or equivalent.
- 2 years medical office experience is required. Prior radiology experience is helpful.
- Ability to work with a variety of patients.
- Computer knowledge and ability to type required.
Job Summary
Full Time
$35k-41k (estimate)
01/23/2023
05/29/2024
The job skills required for Patient Services Representative include Customer Service, Confidentiality, Pediatric, Flexibility, Critical Thinking, etc. Having related job skills and expertise will give you an advantage when applying to be a Patient Services Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Patient Services Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Patient Services Representative positions, which can be used as a reference in future career path planning. As a Patient Services Representative, it can be promoted into senior positions as a Patient Appointment Scheduler that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Patient Services Representative. You can explore the career advancement for a Patient Services Representative below and select your interested title to get hiring information.
If you are interested in becoming a Patient Services Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Patient Services Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Patient Services Representative job description and responsibilities
The Patient Services Rep reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditat
02/28/2022: Vallejo, CA
Primary responsibilities are accurate and efficient patient registration, procedure scheduling, charge transmittals, collections, and procurement.
02/15/2022: Kennewick, WA
Coordinated and provided clerical and support activities within a multidisciplinary, patient care unit to facilitate the daily patient flow.
03/07/2022: Saint Cloud, MN
Patient service representatives smooth out the emotional and mental bumps by advocating for the consumer through all phases of medical treatment.
12/16/2021: Fort Wayne, IN
This position creates patient records, provides documentation as appropriate to patients, and collects and applies patient payments.
02/11/2022: Troy, NY
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Patient Services Representative jobs
Representatives must use quality customer service techniques to ensure patient needs are met.
01/25/2022: Johnstown, PA
Some patient services representative roles require additional training.
12/23/2021: Lebanon, PA
Both Patient Service Representatives and Patient Care Specialists, some of the skills necessary to complete the responsibilities of each role are similar.
12/21/2021: Lawrence, MA
Furthermore, many of the tasks that are required of a patient service representative will be dependent upon strong computer skills.
02/16/2022: Stockton, CA
Must exercise empathy and respect to provide excellent customer service for patients.
12/21/2021: Omaha, NE
Step 3: View the best colleges and universities for Patient Services Representative.
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