Description

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Job Summary:

The purpose of this position is to assist in facilitating the admission transfer and bed planning process for patients within the UNC Health Rex system. The throughput coordinator works with providers alongside the patient logistics transfer specialist to ensure a plan for all patients with the appropriate bed type, level of care, and status made for all unscheduled admissions. Collaborate with providers, inpatient units, nursing leaders, and administrative coordinators to ensure appropriate patient flow and bed planning throughout the system. Direct coordination of inter-hospital transfers through comprehensive assessment, planning, implementation, and overall evaluation of individual patient needs.

Responsibilities:

1. Capacity Planning- Participate in daily collaborative meetings to develop and implement a

hospital-wide capacity management strategy. Alert hospital leaders and care team stakeholders of capacity

constraints that may impact Transfer Center Operations. As necessary, meet with stakeholders in severely affected.

areas to problem-solve ways to facilitate throughput and expand the capacity to accept requested transfers.

2. Incoming Requests- Continually monitor work list(s) to appropriately triage patient bed requests.

Conduct and document assessment of current placement requests to develop a throughput and capacity plan. Participate in daily collaborative meetings to develop and implement a hospital-wide capacity management strategy.

3. Logistics Management- Collaborate with house supervisors and clinical admitting decision makers to facilitate

appropriate assignment of level of care, care unit, provider team, and patient class. Refer non-clinical tasks as

appropriate.

4. Clinical Appropriateness Assessment- Using established medical necessity criteria, products, and departmental

guidelines, perform assessments of the clinical appropriateness for placement. Escalate situations of

questionable clinical or administrative appropriateness to providers. Identify potential and actual care progression concerns for incoming patients and route concerns to the appropriate care team members.

5. Customer Service- Identify and escalate barriers to efficient, effective, patient-centric, and customer-friendly

throughput. Demonstrates excellent customer service skills. Use service recovery scripting and

techniques to repair missed expectations when possible. Demonstrate flexibility and professionalism in a dynamic

environment with frequent re-ordering of priorities and assignments. Uses critical thinking skills to evaluate and

prioritize rapidly changing demands, working collaboratively to accomplish the team’s mission best.

6. Documentation- Document activities, events, and information per standards in established software systems in a

timely, accurate, and complete manner. Identifies Avoidable Delays and document causes for delays consistent with

department standards. Uses established policies and processes to handle, discuss, and transmit protected health

information in a manner consistent with privacy and compliance expectations and policies. Uses departmental guidelines and job aids to perform work in an accurate, compliant manner consistent with known and written expectations and work rules.

Other Information

Knowledge/Skills/and Abilities Requirements:

• Highly organized professional with astute clinical understanding. Great attention to detail and critical thinking

Skills. Adaptable to frequent change. Compliance with regulatory and departmental guidelines and policies.

Job Details

Legal Employer: NCHEALTH

Entity: UNC REX Healthcare

Organization Unit: Rex Patient Care Services

Work Type: Full Time

Standard Hours Per Week: 36.00

Salary Range: $40.04 - $57.56 per hour (Hiring Range)

Pay offers are determined by experience and internal equity

Work Assignment Type: Onsite

Work Schedule: Night Job

Location of Job: US:NC:Raleigh

Exempt From Overtime: Exempt: No

This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Heath Care System. This is not a State employed position.

Qualified applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email applicant.accommodations@unchealth.unc.edu if you need a reasonable accommodation to search and/or to apply for a career opportunity.