1 Patient Services Representative - PRN Job in Raleigh, NC

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Patient Services Representative - PRN

Wake Radiology UNC REX Healthcare

Raleigh, NC | Full Time

$37k-47k (estimate)

0 Months Ago

Patient Services Representative - PRN

$37k-47k (estimate)

Full Time 0 Months Ago

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Wake Radiology UNC REX Healthcare is Hiring a Patient Services Representative - PRN Near Raleigh, NC

Summary

We are seeking a patient services representative to provide administrative, clerical and receptionist support in our Raleigh offices. This is a part time Saturday only position.
Major Position Functions

General clerical assistance to the medical staff in the outpatient offices
Primary contact for receiving phone calls and greet patients as they arrive in the office.
Primary contact for patient questions,
Primary contact for registering walk-in patients
Receives and distribute patient paperwork to conduct the patient interview.
Receives, files and coordinates all referrals to include notification of insurance providers for prior authorization and services covered verify insurance information.
Process and enter outside account information into internal computer system, process mail incoming and outgoing.
Prepare the next day’s schedule, including reminder calls to the patients and making copies of the schedule.
Ensure all authorizations are ready for the next day.
Contact patients that have collection balances outstanding to ensure payment arrangements.
Assists with other functions as assigned by the supervisor

Knowledge, Competencies and Abilities

Through understanding of the office procedures, and proper understanding of medical terminology.
Ability to provide excellent customer service and ensure safety of all patients at all times.
Maintains professional relationship with patients and co-workers at all times.
Through understanding of patient account information and insurance verification.

Personal Skills and Aptitudes

Assist patients, family members or other clients with concern and empathy; respect their confidentiality and privacy and communicate with them in a courteous and respectful manner.
Identify yourself in a pleasant and positive manner.
Assist in the orientation/training of new secretaries
Consistently work in a positive and cooperative manner with fellow team members.
Assist other team members in the performance of their assignments, seeking out opportunities to help rather than waiting to be asked.
Consider the impact of your actions on team members throughout Wake Rad UNC REX.
Demonstrate flexibility to perform duties wherever volume deems it necessary

Critical Thinking

Demonstrate sound judgment by taking appropriate actions regarding questionable findings or concerns.
Investigate and follow through on unusual orders or requests for service or information.
Follow proper reporting procedures for actual or potential accidents and/or incidents so follow-up and/or prevention can occur.

Physical Demands and Activities

Intermittent physical activity including walking, standing, sitting.
Intermittent ability to lift and/or move pediatric and adult patients including, heavy, acute and chronically ill.
Intermittent ability to move and/or push stretchers and wheelchairs.
Ability to stoop, bend and maintain stationary positions for extended periods of time.
Visual and auditory acuity.
Incumbent may be exposed to virus, disease and infection from patients in working environment
Incumbent may be required to work at other WakeRad UNC REX locations as needed and will be responsible for own transportation.

Position Requirements

High school diploma or equivalent.
2 years medical office experience is required. Prior radiology experience is helpful.
Ability to work with a variety of patients.
Computer knowledge and ability to type required.