66 Service desk technician Jobs in Cleveland, OH
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Wade Trim is Hiring a Service desk technician Near Cleveland, OH
What We Offer :
Our excellent salary and benefits package includes medical, dental, vision, life insurance, short and long-term disability coverage, education reimbursement, 401(k), performance bonuses, and an employee stock program.
Employee Resource Groups and Programs offered include the Young Professionals Group, Women at Wade Trim, Diversity, Equity and Inclusion, Professional Development, Leadership Development, Rotation Program, Mentor Program, Sustainability Program, and Wellness Program.
Position Description :
We are looking for a Service Desk Technician to join our IT Team to improve infrastructure in our Cleveland office. A high school diploma or equivalent is required.
The candidate must have three months to five years related support experience in a Microsoft Windows environment and familiarity with personal computer hardware and software configurations.
Certification in A and / or MCP and experience in supporting civil engineering (AutoCAD, Civil3D, ProjectWise) is a plus.
The candidate must also be self-motivated, work well with others, and have excellent writing, organizational, and communication skills.
A flexible hybrid-remote work schedule is available after 30 days of employment.
Typical Responsibilities include :
- Provide Service Desk support and be accountable for the response and diagnosis of end-user issues
- Assist in computer troubleshooting and maintenance, operating system and application installations, computer lease configurations, computer deployment and returns.
- Manage, record, report support activities and inventory.
- Take ownership of complex problems and escalate to the appropriate I.T. team member to expedite resolution
- Travel between Wade Trim locations to provide computer, network, video conferencing support services
- Provide on-site support and assistance for local CADD engineering applications and plotting
- Troubleshoot server and network issues
- Write effective user-oriented Helpdesk work order resolution documentation
- Attend seminars and / or training classes
- Maintain a safe working environment
- Anticipate and provide resolutions to problems
- Provide hands and eyes support for Server and Network teams
Education :
A high school diploma or equivalent is required
Skills Required :
- 3 months to 5 years related support experience in a Microsoft Windows environment
- Familiarity with personal computer hardware and software configurations
- A and / or MCP certification is a plus
- Experience supporting civil engineering applications (AutoCAD, Civil3D, ProjectWise) a plus
- Attention to detail
- Customer Service Focus
- Documentation
- Proper follow-up skills
- Ownership of issues end to end
- Quick Learner in an ever changing environment
- Wish to grow within the IT realm
About Wade Trim :
Wade Trim is committed to maximizing the value of infrastructure investments. We've been solving complex engineering challenges for nearly a century.
We customize our work approach to fit each project using a collaborative, friendly style to deliver solutions our clients can stand behind.
Frequent interaction among staff is encouraged, company leadership is easily accessible, and opportunities are provided for staff to help shape the firm's future through strategic planning.
Work / life balance is supported through a flexible, hybrid work schedule that brings team members together in the office at least two days a week and connects them virtually when working from home.
To solve our clients' toughest challenges, we've devoted ourselves to delivering innovative solutions. Our Office of Applied Technology (OAT) is dedicated to seeking new technologies or ways to apply existing technologies to enhance value to our clients and positively impact communities.
All staff are encouraged to share ideas and suggestions for innovative technologies or processes to adopt. This open-minded approach enables us to advance technology, foster innovation, and stay ahead of our clients' needs.
Wade Trim's success is shared by the employees that make it happen. Since our beginning, our firm has been 100% employee owned.
This cultivates an ownership mindset that benefits our work approach, collaborative culture, and ability to deliver client solutions.
We believe employee ownership drives the sustainability and growth of our firm and provides all our employees with opportunities for financial success.
If you are looking for a challenging and rewarding career in a friendly environment, please submit your resume by visiting the Careers section of our website at http : / / www.
wadetrim.com / careers .
Wade Trim is an Affirmative Action / Equal Opportunity Employer.
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Last updated : 2024-03-01
Job Summary
Full Time
Business Services
$51k-63k (estimate)
03/03/2024
04/10/2024
wadetrim.com
FORT WORTH, TX
200 - 500
1926
DOUG SMITH
$50M - $200M
Business Services
Related Companies
About Wade Trim
At Wade Trim, we are committed to maximizing the value of your infrastructure investment. For nearly a century, weve been solving complex engineering challenges to create stronger communities. Our work approach is customized to fit each client and project. We use a collaborative, friendly style built on excellent communication before, during and after your project to deliver solutions you can stand behind.
The job skills required for Service desk technician include Customer Service, Service Desk, Operating System, Installation, Computer Hardware, Microsoft Windows, etc. Having related job skills and expertise will give you an advantage when applying to be a Service desk technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service desk technician. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Service desk technician positions, which can be used as a reference in future career path planning. As a Service desk technician, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service desk technician. You can explore the career advancement for a Service desk technician below and select your interested title to get hiring information.
If you are interested in becoming a Service Desk Technician, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Service Desk Technician for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Service Desk Technician job description and responsibilities
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Service Desk Technician jobs
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Step 3: View the best colleges and universities for Service Desk Technician.
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