82 Service Desk Technician Jobs in Cleveland, OH
ASMGi is Hiring a Service Desk Technician Near Cleveland, OH
The Service Desk Technician position requires a patient and stable work style and consistency in dealing with repetitive routine. The job demands a cooperative, agreeable and sympathetic listener who gets along with others and enjoys being helpful to them. A customer service, team-oriented focus is of utmost importance.
The job requires close attention to the details of work, handling then with better-than-average accuracy and with careful attention to the quality of the work. The focus is on working comfortably under close supervision within a stable, secure team.
Key Responsibilities:
- Providing Service Desk Level 1 support including receiving and logging support calls, resolving customer support issues, and tracking support incidents.
- Routine maintenance of Windows-based networks, including performing backup tape rotation and logging and responding to system monitors.
- Assisting with installation, configuration and management of customer equipment in our Network Operations Center.
- Participating in after-hours “on call” rotation.
- Associate’s degree in a technical field or equivalent relevant experience.
- 2 years hands-on experience and demonstrated understanding of Microsoft technologies including Active Directory and Windows 10 and 7, O365 and Azure.
- Demonstrated experience with Internet and networking technologies (LAN / WAN)
- Experience working in a fast-paced team-based environment.
- Unwavering commitment to service excellence and outstanding verbal and written communication skills.
Job Summary
Full Time
$47k-58k (estimate)
06/05/2023
06/05/2024
asmgi.com
Cleveland, OH
25 - 50
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The job skills required for Service Desk Technician include Customer Service, Service Desk, Active Directory, Networking, Installation, Written Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a Service Desk Technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service Desk Technician. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Service Desk Technician positions, which can be used as a reference in future career path planning. As a Service Desk Technician, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Desk Technician. You can explore the career advancement for a Service Desk Technician below and select your interested title to get hiring information.
If you are interested in becoming a Service Desk Technician, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Service Desk Technician for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Service Desk Technician job description and responsibilities
Moreover, technicians develop and deploy solutions for all computer-related problems and take action to resolve them whenever they arise.
03/20/2022: Newark, NJ
A help desk technician responds to customer queries to provide technical assistance.
01/13/2022: New Bedford, MA
A good help desk technician has the right balance of knowledge, communication skills, and patience.
01/19/2022: Alamogordo, NM
Service Desk Technician support technology customers via phone, online and occasionally on-site.
03/29/2022: Chattanooga, TN
Service Desk Technician need a deep understanding of computer hardware and software.
02/12/2022: Davenport, IA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Service Desk Technician jobs
Some service desks have specialized functions
01/24/2022: Poughkeepsie, NY
As technology changes, so too will the role of the service desk.
03/16/2022: Bergenfield, NJ
Companies routinely hire a range of experience levels, from entry to expert, to handle their ongoing service delivery.
02/15/2022: Las Cruces, NM
As businesses grow, their need for competent help desk support will grow.
01/27/2022: Florence, AL
Different businesses use different software and administration networks to accomplish help desk support, but many technical skills are transferrable.
03/30/2022: Columbia, SC
Step 3: View the best colleges and universities for Service Desk Technician.
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