ABOUT US: Corktown Health’s mission is to advance health and well-being for all with a focus on the LGBTQ community. Our culture is inclusive, affirming and accountable, and our vision is health equity for all!

POSITION SUMMARY: The Program Manager provides staff supervision and administers services within the Care Management Department. Responsibilities include: developing and implementing policies and procedures; supervising, training and mentoring team members; implementing, monitoring and advancing quality and performance outcomes; ensuring compliance with relevant standards of care, laws and regulations. Program managers may provide direct care/case management client services as determined by program/staff needs and to maintain familiarity with service delivery.

ESSENTIAL DUTIES & RESPONSIBILITES:

· Works with the VP of Programs & Community Impact and leadership team to promote the organization’s mission and strategic objectives within assigned areas. Develops ideas for enhancing existing programs or implementing new services within this framework.

· Engages program coordinators, associate managers and program leads as direct reports within identified areas to fulfill responsibilities and objectives. Provides mentorship and supports leadership opportunities for program coordinators, associate managers and program leads.

· Ensures that funder requirements are met including service goals and performance measures. Implements quality/performance improvement efforts. Responsible for site visit preparation and audit processes in assigned areas.

· Prepares, gathers and reports data for various constituencies which may include organization leadership, funders, staff, patients/clients and the public.

· Represents the agency at community meetings and venues. Engages with organizations, businesses, etc. that may serve as points of entry or referral sources for patients/clients to enter into services. Strategizes outreach activities to promote services and education in the community; coordinates efforts to align with broader organizational goals. Develops and disseminates communication tools to reach target populations for assigned program areas.

· Collaborates internally and externally to maintain effective relationships.

· Supervises, mentors, evaluates and supports direct reports and provides management coverage and oversight to other team members as needed. Participates in hiring, disciplinary and termination processes.

· Facilitates patients’/clients’ access to medical care, behavioral health, support services, insurance coverage, benefits and other resources within assigned program areas, across the organization and through community resources.

· Responsible for ensuring timely, accurate and complete documentation at the patient/client and aggregate levels in systems and formats required for assigned program areas.

· Works with the VP of Programs & Community Impact to ensure contract requirements are met including service objectives/work plans, performance measures, standards of care and budgets.

· Participates in community needs assessments, program planning and resource allocation activities; develops, evaluates and adapts programs in response to identified needs and opportunities.

· Models effective customer service and problem solving techniques; upholds a professional environment that promotes teamwork, excellence and respect for patients/clients, their families, coworkers, colleagues and others.

· Develops, reviews and updates policies, procedures and practices to promote effective, patient/client centered care, productivity, fiscal responsibility, safety, risk management, employee engagement and satisfaction.

· Upholds compliance efforts. Ensures confidentiality and privacy practices in accordance with agency policies, HIPAA and relevant laws, regulations and contractual obligations.

· Opens and closes various service buildings, as needed.

· Supports the organization by completing administrative duties including but not limited to chairing committees, submitting direct report timesheets, completing direct report performance evaluations, drafting memos to the organization, drafting policies for the organization, facilitating meetings, etc.

· Assists with addressing patient/client complaints, as needed.

· Other duties as assigned.

REQUIRED EDUCATION AND EXPERIENCE:

· Master’s degree in social work required. Full licensure required. Extensive professional experience may be considered in lieu of degree requirements.

· A minimum of 5 years’ experience in social services, health care, public health or a related field and 2 years’ management/supervisory experience required.

All applicants are required to provide proof they are fully vaccinated against COVID-19 with an FDA- or WHO-authorized vaccine prior to their start date. Corktown Health also requires annual influenza vaccination. Any exception requested for medical or religious reasons must be documented in writing.

SUPERVISORY RESPONSIBILITIES:

This position will supervise generally in the range of 5 to 15 direct reports consisting of direct service staff and depending on assigned programs, may include interns and one or more program coordinators/leads or an associate manager.

TRAVEL:

This position may require local travel as well as limited in-state and out of state travel.

SALARY RANGE & BENEFITS:

· $60,000-$80,000

· Annual salary range based on assigned program areas and related degree/licensure requirements.

· Benefits include paid time off, agency recognized holidays, medical, vision, dental, disability and life insurance effective after 60 days. (Current benefit plans provide 100% employer paid premiums for the employee and spouse/dependent coverage available with employee premium cost sharing. Insurance benefits are reviewed annually.)

· Robust employee development fund/opportunities for professional growth.

· An inclusive and supportive work environment.

SCHEDULE & WORKING CONDITIONS:

This position is in-person, full time, predominantly during business hours Monday through Friday with occasional evening and weekend hours. The position is based at the organization’s main location in Detroit with periodic off site meetings and events. Work is generally performed within the office environment and includes significant in person, phone and email contact with staff, patients/clients, funders and the general public. This position reports to the VP of Programs & Community Impact.

Corktown Health is an Equal Opportunity Employer and values a diverse workforce. Corktown Health does not discriminate on the basis of age, race, color, religion, national origin, gender, gender expression, gender identity, sexual orientation, genetic information, veteran status, physical or mental disability and any other categories protected by applicable federal, state or local law. Applicants who identify as LGBTQ and those who represent minority and/or underserved communities are strongly encouraged to apply.