Description

Volkswagen of Downtown Chicago, a proud member of the Murgado Automotive Group, is a premier automotive dealership located in downtown Chicago, IL. Committed to delivering exceptional customer service and representing the Volkswagen brand with integrity, we strive to provide top-quality vehicles, superior service, and an exceptional automotive experience. Join our dedicated team and be part of our mission to exceed customer expectations and build long-lasting relationships.

Volkswagen of Downtown Chicago is seeking a customer-oriented and knowledgeable Service Advisor to join our service department. As a Service Advisor, you will be the main point of contact for our valued customers, guiding them through the vehicle service process and ensuring their satisfaction. If you have a passion for automotive service, possess excellent communication skills, and enjoy helping customers, we want to hear from you.

Responsibilities

• Greet customers with a warm and friendly demeanor, ensuring a positive and welcoming experience.
• Listen attentively to customer concerns and accurately document service requests.
• Consult with customers on recommended maintenance and repairs, explaining the process and associated costs.
• Provide detailed estimates and timelines for service completion.
• Coordinate with the service team to ensure efficient vehicle maintenance and repair.
• Keep customers informed of service progress and updates, providing clear and timely communication.
• Assist in resolving any customer inquiries or concerns with professionalism and empathy.
• Upsell additional services and maintenance packages to enhance customer satisfaction and vehicle longevity.
• Maintain accurate records of service transactions and customer interactions.
• Foster long-term customer relationships by delivering outstanding service and exceeding expectations.

Qualifications

• High school diploma or equivalent; additional education or relevant certifications are a plus.
• Previous experience as a service advisor or in a customer-facing role is preferred.
• Excellent communication and interpersonal skills, with the ability to build rapport with customers.
• Strong knowledge of automotive service and repair procedures.
• Proficient in using computer systems, email, and basic office software.
• Detail-oriented and organized, with the ability to manage multiple tasks efficiently.
• Ability to thrive in a fast-paced and team-oriented environment.
• Valid driver's license and clean driving record.

Benefits

• Competitive compensation package based on experience and performance.
• Comprehensive benefits package, including health insurance, retirement plans, and employee discounts.
• Ongoing training and professional development opportunities.
• Supportive and collaborative work environment within a reputable automotive group.
• Opportunity for growth and advancement within the organization.

If you have a passion for automotive service, possess excellent communication skills, and enjoy assisting customers with their service needs, we invite you to join our team at Volkswagen of Downtown Chicago as a Service Advisor. Please submit your updated resume and a cover letter highlighting your relevant experience and why you would be a great fit for this role. We appreciate your interest in this position and will reach out to qualified candidates for further discussions.