Leads Process Improvement (PI) activities and projects. Supervises staff on specific projects and provides project management oversight on complex projects including tracking implementation and monitoring effectiveness of organizational changes. Actively participates in process improvement staff development and recruiting. Works under general direction.

$93,400.00 - $116,800.00 Annual

What We Provide

• Referral bonus opportunities
• Generous paid time off (PTO), starting at30 days of paid time offand 9 company holidays 
• Health insurance plan for you and your loved ones, Medical, Dental, Vision, Life and Disability
• Employer-matched retirement saving funds 
• Personal and financial wellness programs
• Pre-tax flexible spending accounts (FSAs) for healthcare and dependent care
• Generous tuition reimbursement for qualifying degrees 
• Opportunities for professional growth and career advancement
• Internal mobility, generous tuition reimbursement, CEU credits, and advancement opportunities

What You Will Do

• Ensures that all projects and operational components are designed and executed to coherently achieve strategic goals and regulatory requirements.
• Defines core processes and maps current states for redesign projects and assists with solution design. Provides facilitation support at meetings as needed. Develops positive working relationships with VNS Health Plans leadership.
• Develops a strong understanding of VNS Health Plans strategic business objectives and business unit operations, along a particular health plan value stream. Understands interactions and dependencies of neighboring processes and departments. Articulates business issues and designs project approaches.
• Leads activities in defining the scope of projects, developing project plans, and ensuring forward momentum of projects toward stated goals. Tracks and monitors project work plans, including objectives, tasks and time frames, to ensure deliverables are completed on time. Identifies and responds to changing project circumstances and communicates issues to project leadership. Takes a flexible, team player approach, willing to “pitch in” whenever and wherever needed. Initiates and leads project evaluation process at project close.
• Oversees the creation and delivery of presentations on project status and outcomes to management.
• Oversees and participates in interdisciplinary and interdepartmental work groups. Assists in the facilitation of work group meetings, as needed, in support of process improvement projects.
• Demonstrates department’s commitment to excellent customer service through prompt responses to all internal and external customers. Represents the department’s capabilities and mission effectively to internal and external customers.
• Performs all duties inherent to a managerial role. Ensures effective staff training, evaluates staff performance, hires, promotes, terminates staff and recommends salary actions as appropriate.
• Participates in special projects and performs other duties as assigned.

Education:

• Bachelor's Degree or equivalent work experience in Business Administration or a related field required
• Master's Degree in Business Administration, Public Administration or related field preferred

Work Experience:

• Minimum five years progressive experience in consulting, operations, financial analysis, or related discipline OR two years experience plus a Master’s Degree required
• Proficient with personal computers, including Microsoft Windows Excel, Word, Access, and Power Point required
• Project management and facilitation skills required
• Six Sigma project experience preferred