Job Title : Deskside Support

Location: Cooperstown, New York

Duration: Long term

Job Type : Contract (We can consider - W2 / C2C )

Responsibilities:

• Accurately testing, identifying, repairing, resolving, and documenting end user technical issues regarding /desktop support, printers, PDAs, BlackBerrys, and LAN cable drops
• Hands on role where expected to provide 1st line IT support services to the business community ensuring that all requirements are met within agreed service targets
• To provide infrastructure administration functions
• Providing on-site cover from 8:00 – 1700 hours Mon- Fri as part of a shift arrangement
• Being prepared to work out of hours when required and to provide out of hours on-call support cover as required
• Troubleshooting and resolving software issues; reimaging computers/hard drives Backing up and restoring settings and associated systems administration activities
• Taking ownership of issues through to resolution on all appropriate requests.
• Categorize and prioritize end user support requests and service requests by utilizing a Customer ticketing system to track tickets and provide up-to-date status and information.

Technical Skills

• Excellent skills in user IT infrastructure – Desktops, Laptops, Printers, Handhelds, Smartphone etc
• Strong technical skills in Microsoft Windows desktop operating systems and business productivity applications i.e. Office
• Administration experience of MS Active Directory users & groups, policies and management concepts
• Effective communication by Engineer in English and local languages is mandatory

Certification requirements

• Knowledge of basic Networking and other technologies
• Fundamental ITIL knowledge of V2 or V3 especially on Service Desk, Incident, Problem, and Change Management preferred
• Good to have basic understanding of Client Server Architecture, OS
• CCNA/MCP/MSCA Preferred

Education requirements

• Bachelor’s Degree or Equivalent

Thanks & Regards

Rajan

Lead Talent Acquisition| Vminds Technologies Inc |

Rajan@vmindstech.com

Mobile: 1 508-578-8311

508-356-5399 Ext (107)

225 Cedar Hill St, Suite 200, Marlborough, MA 01752

Job Type: Contract

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to Relocate:

• Cooperstown, NY 13326: Relocate before starting work (Required)

Work Location: In person