The Nitty-Gritty:

What exactly you will be doing…

• Approach all encounters with guests and team members in a friendly, service-oriented manner. 
• Maintain regular attendance in compliance with Virgin Hotels’ standards, as required by scheduling which will vary according to the needs of the hotel. 
• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working. 
• Comply at all times with Virgin Hotels’ standards and regulations to encourage safe and efficient hotel operations.
• Be nice to each other and maintain a friendly and warm demeanor at all times. 
• Teammates must at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow team members. 
• Assist the sales effort in establishing customer credit in accordance with Virgin Hotels’ policies and procedures, to include but not limited to the application process, reference checks, credit limits, direct billing listing, deposit requirements and other credit related activities.
• Provide customers with accurate and timely invoices, statements and schedules.
• Respond effectively to customer inquiries in a timely fashion. Communicate all issues and/or disputes to operating departments and supervisor. 
• Maintain an efficient collection process to include an organized filing and tracing system, issue dunning letters, monitor returned checks and chargebacks, perform collection calls and prepare bad debt write-offs.
• Ensure proper internal control by monitoring guest ledger, advanced deposit ledger and any other related subsidiary ledgers.
• Implement credit training in operating departments to include proper credit card, cash and check acceptance, limits and approve direct billing listing. 
• Monitor and prepare financial reports in accordance with Virgin Hotels’ requirements meeting various due dates.
• Attend and contribute to periodic meetings (Pre-Convention, Credit, etc.) to maintain favorable working relationships between team members and promote maximum morale, productivity and efficiency.
• Analyze and maintain all vendor communication and correspondence including, but not limited to, reviewing and processing invoices and disbursements, preparing various reports, monitoring critical payment lists, verifying vendor statements, etc.
• Monitor and ensure compliance with Virgin Hotels' approval levels, expense reporting procedures, and other policies and procedures as required.
• Maintain purchase order systems which include a listing of open POs for goods received yet not invoiced, filing, notification of PO discrepancies, etc.
• Reconciliation of food and beverage purchases.
• Reconciliation of receiving logs with appropriate personnel on a weekly basis.
• Ensure compliance with applicable state use tax regulations.
• Be cognizant of rebate and payment requirements to ensure compliance.
• Keep supervisor abreast of any unusual events and/or deviations of policies and procedures. 
• Maximize productivity, identify problem areas, and assist in finding and implementing solutions. 
• Attend meetings/training as required by management. 
• Perform other duties as requested by management. 
• Have FUN!

• There will be days where long hours are required including late night shifts. 
• Strong organizational, analytical, verbal & written communication skills. Ability to multitask. 
• Ability to convey information and ideas clearly. 
• Ability to evaluate and select among alternative courses of action quickly and accurately. 
• Show initiative in job performance, including anticipating what needs to be done before it becomes a necessity.
• Routinely meet deadlines. 
• Effectiveness in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary. 
• Ability to assimilate complex information, data, etc., from disparate sources and consider, adjust or modify to meet the constraints of the particular need. 
• Effectiveness at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests. 
• Ability to work with and understand financial information and data, and basic arithmetic functions. 
• Willingness to cross train in other accounting or hotel-related areas. 
• Ability to prioritize departmental functions in order to meet due dates and deadlines. 

Background must-have:

• Current, legal and unrestricted ability to work in the USA
• A high school diploma with mathematical emphasis. 
• Experience in a hotel or related field preferred; or college courses in an associated field helpful.
• Knowledge of computers by operating basic applications (Windows, Microsoft Outlook, spreadsheets, etc.).

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