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ViaOne Services is looking for an Office Coordinator to join the Regulatory & Compliance and Sales Support teams. The ideal candidate is dependable, organized, detail-oriented, and is skilled in customer service and issue resolution. A typical day for you involves organizing and updating high level regulatory and compliance data across multiple systems, and generating and analyzing reports and doing research relevant to business compliance. You will also be responsible for managing and responding to customer escalations from internal and external sources, and providing general support for and serving as a representative of the regulatory and sales support teams. 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Quality Control - Conduct routine checks to ensure company websites, processes and documentation are compliant with current program requirements.

• Communication - Prepare and convey information both in written and verbal presentations to internal and external stakeholders and customers. Escalate business impacting issues to appropriate cross-functional department leaders and teams.

• Audit Support - Provide support completing regulatory and compliance audits including reviewing data, pulling documentation, organizing information and tracking progress. 

• Regulatory Administration & Reporting - Create and maintain various reports, trackers, policy and procedure handbooks, and other documentation related to sales support and compliance. Be able to analyze, summarize, and convey pertinent information to stakeholders. 

• Sales Support  - Responsible for assisting the sales teams and sales support teams with general customer escalations, issue research and resolution, vendor system knowledge, and operational reporting and tracking.

• Customer Support - Investigate, review and resolve customer complaint escalations from internal and external sources. Maintain system and account integrity by processing updates as required by business operations.

• Program Compliance - Track, process and manage program compliance at the employee and agent levels. Responsible for communicating both interdepartmentally and with vendors to manage program registration and resolve issues, as well as update and maintain systems.
• Special Projects - Responsible for other tasks or special projects as assigned by your supervisor.

QUALIFICATIONS: 

• Problem Solving - Responds to problems in a timely manner; gathers and analyzes information skillfully; takes initiative; works well in group problem solving situations; uses reason even when dealing with emotional topics.

• Interpersonal - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; escalates issues when needed; meets commitments.

• Analytical  - Collects and researches data; uses intuition and experience to complement data; designs workflows and procedures; tracks and organizes information.

• Organizational support - Follows policies and procedures; completes administrative tasks correctly and on time; supports organization's goals and values; benefits organization through outside activities; supports affirmative action and respects diversity. 

EDUCATION AND/OR EXPERIENCE:

• Highschool diploma
• 3 years of experience working in Telecommunications (preferred) 

**A combination of education and work experience will be considered.

**All applicants much complete a 2 question survey to be considered for the next steps in the hiring process. Click here to complete now.**