Hourly Range:

$22.11 per hour

About SMU

SMU's more than 12,000 diverse, high-achieving students come from all 50 states and 80 countries to take advantage of the University's small classes, hands-on research opportunities, leadership development, community service, international study and innovative programs. The University offers a strong foundation in the humanities and sciences and undergraduate, graduate and professional degree programs through eight schools.

Now in its second century of achievement, SMU is increasingly recognized for the ways it supports students, faculty and alumni as they become ethical leaders in their professions and communities. Now in its second century of achievement, SMU is increasingly recognized for the ways it supports students, faculty and alumni as they become ethical leaders in their professions and communities. The University's entrepreneurial spirit lives in people from every academic discipline who see opportunities to create something new in the world - and work hard to bring their innovations to life. SMU's relationship with Dallas - the dynamic center of one of the nation's fastest-growing regions - offers unique learning, research, social and career opportunities that provide a launch pad for our students, faculty and alumni to make a global impact. On the most beautiful college campus in the country, SMU Mustangs are energized by unbridled opportunities - from teaching, learning and research to creativity, performance and athletic endeavor.

About the Position:

This role is an on-campus, in-person position.

This position will have responsibilities to support the business operations of the department. This will include, but not limited
to, handling front desk reception and administration duties, greeting guests, answering phones and handling inquiries. This
position will also be responsible for creation and administration of work flows; monitoring of construction / facilities-related
contracts, staff time sheets and reconciliation of credit card purchases. Candidate should have superb customer service skills, multi-tasking skills, strong technical ability and be able to work in a fast paced, detail-oriented department. Other general duties as assigned related to business operations. The goal is to assure the high quality of our operations and services aiming to the long-term success of Maintenance and Grounds to accomplish the mission of Facilities Planning and Management and the University.

Essential Functions:

• Support Director and his direct team as needed, to include but not limited to scheduling and set up for meetings within the Department and with vendors, format policies and procedures, etc. Created monthly schedules for on call technicians and managers. Keep an updated listed of all staff members to include ID number, start date, and birth date, lockers, iPads, and radios issued to staff,

• Process returned keys and keys being picked up by requestors. Sort and deliver incoming mail. Order office supplies on a monthly basis. Keep an updated calendar of technician and management vacation/sick time.

• Responsible for troubleshooting and triaging facilities calls and work request issues, as needed. Taking calls, processing work requests, following up with campus partners to obtain all necessary critical information, triaging issues that are routed to the Support Center and routing successfully vetted requests to the appropriate department for completion, as needed.

• Tracking relevant data to support analysis of computer database submissions and general facilities operations, as needed.

• Handling front desk reception and administrative duties.

• Supporting Business Operations Coordinators with information gathering, tracking, reporting, and transactions related to
  facility/construction projects, as needed.

• Other duties as assigned

Education and Experience:

A high school diploma or equivalent is required.

A minimum of two (2) years of experience is required. Customer service experience is required.

Knowledge, Skills and Abilities:

Candidate with knowledge of facilities concepts with a working knowledge of facilities and grounds operations is preferred. Candidate must possess computer skills and be proficient in MS Word, MS projects, Excel, Outlook, PowerPoint, SharePoint, IWMS and CMMS. Candidate must demonstrate strong interpersonal and verbal communication skills, with the ability to communicate broadly across the University and develop and maintain effective relationships with a wide range of constituencies. Must also demonstrate strong written communication skills.

Candidate must possess strong problem-solving skills with the ability to identify and analyze problems, as well as devise solutions. Must also have strong organizational, planning and time management skills.

Physical and Environmental Demands:

• Sit for long periods of time

Deadline to Apply:

Open until filled

EEO Statement:

SMU will not discriminate in any program or activity on the basis of race, color, religion, national origin, sex, age, disability, genetic information, veteran status, sexual orientation, or gender identity and expression. The Executive Director for Access and Equity/Title IX Coordinator is designated to handle inquiries regarding nondiscrimination policies and may be reached at the Perkins Administration Building, Room 204, 6425 Boaz Lane, Dallas, TX 75205, 214-768-3601, accessequity@smu.edu.

Benefits:

SMU offers staff a broad, competitive array of health and related benefits. In addition to traditional benefits such as health, dental, and vision plans, SMU offers a wide range of wellness programs to help attract, support, and retain our employees whose work continues to make SMU an outstanding education and research institution.

SMU is committed to providing an array of retirement programs that benefit and protect you and your family throughout your working years at SMU and, if you meet SMU's retirement eligibility criteria, during your retirement years after you leave SMU.

The value of learning at SMU isn't just about preparing our students for the future. Employees have access to a wide variety of professional and personal development opportunities, including tuition benefits.

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