Case Manager - SSVF
The SSVF Case Manager is responsible for providing outreach supportive services, for very low-income veterans and their families as identified by the program. The position is responsible for locating and screening homeless veterans and their family whom are either 1. Residing in permanent housing, 2. Are homeless and scheduled to become a resident of permanent housing pending location, or 3. Recently exited permanent housing.

The Case Manager will travel throughout Essex and Middlesex Counties’ area visiting homeless shelters, substance abuse programs, faith-based agencies, drug and veteran-specific courts and other agencies. Using a standardized instrument, the Case Manager will screen veterans, conduct assessments, make referrals, monitor referrals, coordinate services/referrals with local Veteran’s Administration and the Department of Veteran Services, and Department of Homeless Services, and COC’s within designated catchment areas.

Duties include, but are not limited to, the following:

This position will provide case management/outreach/benefit advocacy to an assigned caseload and facilitate the participant’s attainment and placement into permanent housing. These goals are accomplished by providing outreach, screening, assessment, individualized housing stabilization plans, and establishing strong relationships with permanent housing providers and community resources. Duties include, but are not limited to, the following;

Specific Duties and Responsibilities:

• As indicated by team assignment, conducts on-site presentations at receptive homeless facilities and assessment shelters, conducting individual motivational sessions about the immediate and long-term benefits of program participation.

• Circulates descriptive program literature and contact information.

• Conducts level-of-care determinations that have integrity and conform to agency and governance mandates, while concurrently ensuring that clients receive the information required towards making informed choices regarding program participation.

• Evaluates clients’ appropriateness for program participation, maintaining written documentation detailing each client contact made.

• Documents all pertinent information on appropriate screening forms.

• Communicates with perspective clients’ home-site to arrange transfers, arranging transportation of outreached clients to screening appointments when approved by supervisor.

• Where consistent with team assignment, verifies HA numbers and related client-data in the HMIS System at clients’ home-site shelters.

• Keeps supervisor informed of day-to-day activities, significant events or conditions impacting on client and/or staff well-being, team safety, and office operations.

• Ensures the maintenance of accurate, complete, timely and high-quality client records that comply with external regulatory standards and agency policy and procedure.

• Provides orientation education to clients regarding program rules and regulations, client rights and grievance procedures, staff roles and program structure, and information pertaining to available program services and optional methods of attaining housing goals.

• Where indicated by team assignment, delivers psycho-educational lectures and counseling services, including developing preliminary individual service plans.

• Provides case management/advocacy services to assigned participants.

• Provides individual counseling and facilitation of participant appointments.

• Participates in assessment screenings to determine client needs/preferences; formulates and implements treatment, transition, and discharge plans with individual clients.

• Complies with 42 CFR confidentiality and HIPAA privacy and security regulations.

• Works cooperatively with other staff as a member of the interdisciplinary team.

• Functions as a liaison/advocate to participants and/or other agencies as needed.

• Enter data in accordance with data management programs (HMIS) see section 3.

• Regular and reliable attendance is an essential function of this role.

Qualifications:

• High School diploma is required; Accredited Associate Degree in Human Services is highly

preferred.

• At least one year of experience in providing intake and outreach activities including home visit services, and case management.

• Knowledge of veteran’s programs, services, and military culture.

• Comfort in interacting with housing authorities, mental health clients and substance abuse programs.

• Excellent public speaking and presentation skills.

• Reliable transportation and satisfactory driving record required

• Veteran preference

Work Remotely

• No

Job Type: Full-time

Pay: From $50,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Education:

• Bachelor's (Preferred)

Experience:

• Case Management: 1 year (Preferred)

License/Certification:

• Driver's License (Preferred)

Work Location: In person