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Veterans Health Administration is Hiring a Program Support Assistant Near Saginaw, MI

Qualifications:

To qualify for this position, applicants must meet all requirements by the closing date of this announcement.

GS-06 grade level: One year of specialized experience (equivalent to the GS-05 grade level in the federal service); experience that equipped the applicant with the particular knowledge, skills and abilities (KSA's) and other characteristics to perform successfully the duties of the position, and that is typically in or related to the work of the position to be filled, in the normal line of progression for the occupation in the organization. Specialized experience includes: Submitting requests for purchase of supplies that are required for daily function; Organizing, maintaining, and revising relevant materials and documents for surveys and other purposes; Preparing materials for publication such as pamphlets, certificates forms, graphs, technical manuals, or comparable items; Assisting the department nurses in the performance of activities related to the program, including the discontinuation of authorized equipment, quality improvement processes, suggestion of performance improvement strategies to program staff; and Recommending and implementing amendment of program procedures and practices as necessary.

There is no educational substitution for the GS-06 level.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Responsibilities:

Major duties of this position will include, but are not limited to:
Administrative Support Functions

• Maintains calendar appointments for meetings, conference calls and other various scheduled activities.
• Prepare travel requests, schedule conferences, coordinate meetings, and takes minutes of various meetings pertaining to the Connected Care Program or any future assignments or projects.
• Submits requests for purchase of supplies that are required for the daily function of the Connected Care Program but more specifically the HT program and any associated Connected Care/MHV staff.
• Orders necessary equipment for the care line, as assigned, and assists other service lines in ordering process for the Connected Care technology.

Connected Care Program Functions

• Responsible for input of required data into Connected Care Programs utilizing various VHA databases within and outside the facility.
• Compile and prepare accurate reports of pending consults, patient need, scheduling problems, as well as demand estimates.
• Serves as a key contact for Connected Care Programs.
• Discusses program areas with Chief of Connected Care/FTC/Nurse Manager or designee to identify and implement remedial action to be taken.
• Follows through to ensure program requirements are met and planned action have been initiated and are effective.
• Recommends and implements amendment of program procedures and practices as necessary.
• Compiles data for provider monitors that include workload, wait times, missed opportunities, medical record completion, customer satisfaction, continuing education, and training requirements, as well as other data identified. This data is compiled on a daily, weekly, or monthly basis and recorded on a quarterly basis.
• Assists management and patient care teams with ensuring timely completion of medical record.
• Runs the Action Required report and filters the non-Responder report for HT program and maintains consistent communication with clinicians to clear incomplete visits, incomplete and no status encounters, and incorrect duplicate visits on a regular, ongoing basis.
• Plays a major role in assisting the HT nurses in the performance of activities related to the program, including the discontinuation of authorized equipment, quality improvement processes, and suggestion of performance improvement strategies to program staff.

Work Schedule: Full time, Monday - Friday, 07:30am to 4:00pm
Telework: May be approved on an Ad Hoc basis.
Position Description Title/PD#: Program Support Assistant/PD920100
Physical Requirements: The work is mostly sedentary, but also demands some standing, walking, bending, lifting, and carrying of, clinical folders, forms, and miscellaneous supplies to various locations within the medical facility.

Job Summary