Are you passionate about helping others and providing exceptional service? We are looking for a Customer Service Representative/Office Admin to join our team.

Responsibilities:

• Respond to customer inquiries via phone, email, or chat in a timely and professional manner
• Identify and assess customers' needs to achieve satisfaction
• Resolve customer complaints with patience and empathy
• Provide product information and guidance to customers
• Process orders, returns, and exchanges efficiently
• Maintain accurate records of customer interactions and transactions
• Collaborate with other team members to ensure customer satisfaction
• Maintain office supplies inventory and place orders when necessary
• Assist in the preparation of reports, presentations, and other documentation
• Handle sensitive/confidential information with discretion
• Perform general clerical duties such as data entry, filing, and photocopying
• Assist in organizing office events and meetings
• Collaborate with other administrative staff to ensure office operations run smoothly

Requirements:

• Proven customer support experience or experience as a client service representative
• Strong communication and interpersonal skills
• Strong organizational and time-management skills
• Excellent problem-solving abilities
• Ability to multi-task and prioritize in a fast-paced environment
• Attention to detail and problem-solving skills
• Proficiency in MS Office and CRM software
• High school diploma; college degree is a plus

If you are customer-oriented, have a passion for helping others, and excel in a team-oriented environment, we would love to have you on our team as a Customer Service Representative/Admin. Apply now to join our dynamic and customer-centric company!

Job Type: Full-time

Pay: $35,000.00 - $45,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• On-the-job training
• Professional development assistance
• Vision insurance

Experience level:

• 10 years
• 11 years
• 1 year
• 2 years
• 3 years
• 4 years
• 5 years
• 6 years
• 7 years
• 8 years
• 9 years
• Under 1 year

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• Call center
• In-person
• Office

Ability to Commute:

• Carrollton, TX 75006 (Required)

Ability to Relocate:

• Carrollton, TX 75006: Relocate before starting work (Preferred)

Work Location: In person