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Are you ready to join an innovative and dynamic team that is revolutionizing the education industry? Varsity Tutors for Schools is actively seeking a passionate and highly motivated Customer Success Manager to drive our mission of empowering students and transforming the learning experience. As a Customer Success Manager, you will play a pivotal role in shaping the success of our partner districts in the Northeastern United States.
In this dynamic role, you will take ownership of the entire client lifecycle, from initial onboarding to successful renewals. You will serve as a trusted advisor, collaborating closely with district leaders and educators to understand their unique needs and challenges. By leveraging your exceptional customer focus and deep understanding of our solutions, you will develop and execute tailored strategies to drive student success and maximize the value our platform delivers.
Key to your success in this role will be your ability to establish and nurture strong relationships with key stakeholders. You will serve as the primary point of contact for your assigned book of business, offering proactive support, guidance, and best practices to ensure districts extract the maximum value from our platform. By leveraging your exceptional interpersonal and communication skills, you will cultivate long-term partnerships built on trust, transparency, and shared goals.
In addition to your day-to-day responsibilities, you will collaborate closely with cross-functional teams, including sales, product development, and operations, to provide valuable insights and feedback from the field. Your contributions will directly influence the evolution of our solutions, ensuring that we continue to deliver cutting-edge technology and exceptional support to our partner districts.
About Nerdy
Nerdy (NYSE: NRDY), the parent company of Varsity Tutors, is a leading platform for live online learning, with a mission to transform the way people learn through technology. The Company's purpose-built proprietary platform leverages technology, including AI, to connect learners of all ages to experts, delivering superior value on both sides of the network. Nerdy's comprehensive learning destination provides learning experiences across 3,000 subjects and multiple formats—including one-on-one instruction, small group classes, large format group classes, and adaptive self-study. Nerdy's flagship business, Varsity Tutors, is one of the nation's largest platforms for live online tutoring and classes. Its solutions are available directly to students and consumers, as well as through schools and other institutions. Learn more about Nerdy at https://www.nerdy.com/.
Key Responsibilities:
Key Requirements:
Varsity Tutors Leadership Principles
Relentless Focus on Customers * Comfort with Ambiguity * Ownership * Simplify * Intellectual Curiosity * Build Teams * Think Big * Insist on High Standards * Bias for Action * Build Trust * Go Deep * Have Conviction * Deliver Results * Are Right, a Lot
Benefits/Culture
Competitive Salary, Variable Compensation, and Equity in the company
Healthcare Plans (Medical, Dental, Vision, Life)
401k Company Matching Plan
Maternity, Paternal, and Adoption Leave
Remote Position
Flexible PTO
Free Learning Membership for you and your household (1-1 tutoring hours, unlimited use of on-demand services, and access to our online classes)
Unique opportunity to help transform how the world learns!
Fun, collaborative, and team-oriented work environment with plenty of training and a feedback-rich culture
Varsity Tutors is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. (INDHP)
If you are a dynamic and results-driven individual who is passionate about making a meaningful impact in education, then this is the perfect opportunity for you. Join us at Varsity Tutors for Schools and be part of a team that is shaping the future of learning, one student at a time.
Full Time
$104k-147k (estimate)
04/21/2024
05/08/2024
varsitytutors.com
SAINT LOUIS, MO
200 - 500
2007
Private
CHUCK COHN
$200M - $500M
Education & Training Services
Varsity Tutors is a live learning platform that connects students with expert tutors for test preparations.
The following is the career advancement route for Customer Success Manager positions, which can be used as a reference in future career path planning. As a Customer Success Manager, it can be promoted into senior positions as a Customer Success Director that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Success Manager. You can explore the career advancement for a Customer Success Manager below and select your interested title to get hiring information.
If you are interested in becoming a Customer Success Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Success Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Success Manager job description and responsibilities
Having a customer success manager overseeing the onboarding process helps with retention.
01/03/2022: Pueblo, CO
Customer success managers should have strong organization and presentation skills, but those things can be taught.
12/19/2021: Modesto, CA
They monitor their customers’ happiness closely so that they are able to offer solutions before problems occur.
02/13/2022: Everett, WA
Take time to understand what each customer needs and help customers take the shortest route possible.
01/23/2022: San Jose, CA
The customer success manager characterizes himself with being organized, presentable and acquiring technical skills.
01/07/2022: Minneapolis, MN
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Success Manager jobs
Customer success managers are both salespeople and support professionals.
12/15/2021: Las Cruces, NM
During the operational stage (also known as “Business as usual), Customer Success Managers often provide technical know-how, expertise, and training to customers with the goal making them successful and keeping them satisfied with the business’s products
01/02/2022: Longview, TX
A good Customer Success Manager must have a thirst for knowledge, the ability to learn quickly and easily grasp new software applications.
02/21/2022: Pueblo, CO
Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needs.
12/22/2021: Temple, TX
Customer Success Managers must be strong, natural advocates.
02/15/2022: Clearwater, FL
Step 3: View the best colleges and universities for Customer Success Manager.