Description

Job Description

Director of Operations

Position Title: Director of Operations

Reports to: General Manager

Job description: The director of operations is responsible for effectively leading and managing all aspects hotel and for delivering results that contribute to the overall success of the hotel by accomplishing performance objectives focused on topline revenue, associate and guest engagement, profitability, and ensuring standards are met while maintaining the operations and high-level service standards.

Physical Requirements:

• Sitting: Frequently. Padded office chair, chair with back for breaks and meal periods.
• Standing/Walking: Frequently. Stairs, tile, rubber mats covering tile, concrete, padded carpet, marble, linoleum and gravel, etc. Inspecting the property and actively monitoring public areas.
• Crouching (Bend at knees): Frequently. Lifting, completing tasks performed at low levels, putting supplies and materials away. Inspecting guestrooms and hotel public areas.
• Reaching (Overhead/extension): Frequently: Performing repairs, retrieving supplies and materials, updating shop board.
• Kneeling/Crawling: Frequently. Inspecting guestrooms and hotel public areas.
• Stooping (Bend at waist): Frequently. Inspecting guestrooms and hotel public areas.
• Twisting/Turning (Knees/waist/neck/back): Frequently. Inspecting guestrooms and hotel public areas.
• Climbing: On occasion. Inspecting more remote areas of physical plant.
• Balancing: On occasion. On ladders during inspections.
• Lifting /Carrying: On occasion: Equipment and supplies up to 50 lbs. Assisting guests with luggage, moving equipment and supplies in hotel, AV, Rooms Supplies, F&B, receiving and storage of deliveries as necessary.
• Pushing/pulling: On occasion: Equipment, carts, racks, etc. weighing approx. up to 100 lbs. Occasionally: Equipment up to 150 lbs. Assistance with guest luggage, moving equipment and supplies in hotel, AV, Rooms Supplies, F&B, receiving and storage of deliveries as necessary.

Working Environment:

• Interior of hotel in all areas of hotel. Exposure to hot and cold temperatures
• Exterior of hotel with exposure to weather conditions
• Travel required: required for meetings, training, conferences.
• Hours required: 40 to 50 hours over a 5-to-6-day period; flexible – days and times may vary based on demand.

Essential Duties and Responsibilities:

• Assists general manager in managing all hotel employees. Is responsible for the overall direction, coordination, and evaluation of these units.
• Understands the hotel product and brand identity and incorporates it into all internal and external activities.
• Ensures a harassment free working environment by actively training, monitoring, and engaging with employees throughout the hotel, encourage feedback, empowerment, and use of the open-door policy.
• Manages all hotel employees (includes, Housekeeping, Engineering, Sales, Front Office, and Restaurant). Is responsible for the overall direction, coordination, and evaluation of these units.
• Ensure all hotel policies and procedures are fully implemented in all departments, including safety, emergency guidelines, etc.
• Weekly forecasting and planning of operating staff and cost expenditures to correspond with forecasted sales and business levels.
• Carries out supervisory responsibility in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising, performance; rewarding and disciplining employees; addressing complaints and resolving problems.
• Develops and supervises programs that promote a positive work environment for all employees while ensuring that all employment-related processes and documentation are in compliance with local, state and federal laws and regulations.
• Builds a strong, cohesive, positive working relationship between the hotel and all Valencia Hotel Group corporate operating departments.
• Routinely work as manager on duty.
• Maintain integrity of cost controls and proper maintenance of assets.
• Responsible for coordinating and executing supervision and ensuring optimal performance of all hotel staff.
• Ensure timely and accurate reporting of daily operating results and statistical information as related to revenue and expenses.
• Attend meetings as assigned to ensure proper and complete interdepartmental communication.
• Demonstrates commitment to Valencia Group Hospitality operating principles and philosophies.
• Assists general manager in development, implementation and monitoring of a comprehensive sales and marketing plan that results in optimized rate and occupancy for the hotel. Meets or exceeds established budgetary guidelines for the hotel.
• Any other duties assigned by immediate supervisor.

Qualifications

Experience and qualifications:

• Ten or more years hospitality experience
• Five or more years in a hotel leadership role
• Superior knowledge of multiple operational functions and principals
• Must have food and beverage experience.