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Insurance Specialist I
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$46k-58k (estimate)
Full Time | Ambulatory Healthcare Services 3 Months Ago
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UT Southwestern Medical Center is Hiring an Insurance Specialist I Near Dallas, TX

Why UT Southwestern?

With over 75 years of excellence in Dallas-Fort Worth, Texas, UT Southwestern is committed to excellence, innovation, teamwork, and compassion. As a world-renowned medical and research center, we strive to provide the best possible care, resources, and benefits for our valued employees. Ranked as the #1 hospital in Dallas-Fort Worth for the fifth consecutive year, we invite you to continue your healthcare career with us at William P. Clements Jr. University Hospital. You’ll discover a culture of teamwork, professionalism, and consistent opportunities for learning and advancement into leadership roles.

Summary

This position is responsible for obtaining information to initiate verification and precertification process.

Experience and Education

  • High school and two (2) to four (4) years of benefit verification/authorization experience or equivalent.

 Additional Information:

  • Monitor and process insurance verification/eligibility 
  • Obtain PCP referrals for routine offices and surgical procedures efficiently
  • Provide great customer service
  • Maintain productivity metrics
  • Ability to work in a fast-paced position
  • Requires excellent time management skills
  • Ability to multi-task
  • Produce clear and concise documentation
  • Strong understanding of insurance plans (PPOs, HMO, EPOs, Limited, and Exchanges)
  • Shift: Monday-Friday 0730-1630 or 0800-1700 (40 hours)
  • Work From Home (WFH), additional details related to this shall be discussed as part of the interview process

Functional ExperiencesFunctional - Customer Service/Customer service/1-3 Years
Functional - Clinical / Medical/Precertification/Predetermination/Authorizations/Verification/2-4 Years
Technologies Experiences
Technical - Desktop Tools/Microsoft Outlook/4-6 Years/End User
Technical - Desktop Tools/Microsoft Word/4-6 Years/End User

Technical – Office Equipment/Fax/Copier/4-6 Years/End User

Job Duties

  1. Monitors the correct patient work queue to determine accounts needing verification.
  2. Coordinates with physician\\'s office and/or ancillary department regarding additional information needed to obtain pre-certification and insurance benefits.
  3. Maintains department productivity standards.
  4. Pre-registers patient cases by entering complete and accurate information prior to patient\\'s arrival. Identifies and verifies all essential information pertaining to intake, insurance verification/eligibility, and precertification on all applicable patient accounts. Revises information in computer systems as needed
  5. Documents pertinent information and efforts in computer system based upon department documentation standards.
  6. Verifies insurance information by utilizing insurance websites or calling insurance companies to verify active coverage, deductible, copay and any other specific information needed in accordance to the verification guidelines.
  7. Create and call patients with cost estimate for scheduled appointments.
  8. Ensures all exams are scheduled with proper patient class and clinical indicators and coding nomenclature.
  9. Monitors, verifies, transcribes faxed documents to select insurance companies regarding authorization requests
  10. Accurately monitors, reviews, data enters and processes authorizations and validate that the requests are accurate, within the required timeline, and in compliance with the applicable insurance guidelines.
  11. Signs into and answers the assigned ACD line, documenting patient accounts per documentation expectations
  12. Follows strict quality measures of documents scanned into the electronic medical record and/or submitted to applicable insurance
  13. Protects the privacy and security of patient health information to ensure that confidentiality is maintained
  14. Counsels offices and/or patients when an out of network situation becomes apparent or other potential payor technicalities arise. Coordinates as needed with other departments/ancillary areas for special needs or resources.
  15. Verifies insurance coverage and eligibility for all applicable scheduled services specific to the type of procedure and/or exam, and site of service. Evaluates physician referral and authorization requirements and takes appropriate steps to ensure requirements are met prior to date of procedure. Tracks cases to resolution
  16. Coordinates with case management, physician's office and/or ancillary department regarding any additional information needed on their part to obtain pre-certification and insurance benefits 
  1. Pre-Registers patient cases by entering complete and accurate information in EPIC ADT hospital billing system prior to the patient's arrival. Identifies/obtains/verifies all essential information pertaining to intake, insurance verification/eligibility and pre-certification on all applicable patients accounts with a 95% accuracy rate. Accurately revises information in computer systems as needed. Documents pertinent information and efforts in computer system based upon department documentation standards.
  1. Confirms accuracy of scheduled procedure/s, observation, surgical observation and day surgery patients when converted to inpatient status and validates that authorization codes match the service delivered including following best practice to obtained revised authorization for codes that are changed and have been communicated timely through proper channels.
  2. Contacts patient as appropriate to collect critical information and/or to advise of benefits information and "out of network" situations. Coordinates with the financial counselor or other entity as appropriate and per customer satisfaction guidelines. Adheres to HIPAA guidelines when contacting patient.
  3. Demonstrates ongoing competency skills including above level problem solving skills and decision- making abilities.
  4. Maintains strictest confidentiality in accordance to policies and HIPAA guidelines.
  5. Enters accurately prior authorization data and in accordance with established guidelines, including diagnosis of service and procedure codes.
  6. Performs other related duties and projects as assigned. This job description should not be considered an exhaustive listing of all duties and responsibilities performed in this position. Our practice encourages all employees to develop personal and professional goals for themselves and will provide opportunities for continued growth and development.

Knowledge, Skills & Abilities

    • Medicare/Medicaid/Government/Commercial Insurance Verification/Authorization
    • Benefits Management/Interacting with Medical Professionals/ADVANCED
      Effective and Efficient Problem Solving
    • Ability to read and write effectively
    • Ability to interact with departmental management and communicate effectively in all patients and department interactions  

Working Conditions

Work is performed primarily in general office area.

Security

This position is security-sensitive and subject to Texas Education Code 51.215, which authorizes UT Southwestern to obtain criminal history record information

Salary

Salary Negotiable

UT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. As an equal opportunity employer, UT Southwestern prohibits unlawful discrimination, including discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, citizenship status, or veteran status. To learn more, please visit: https://jobs.utsouthwestern.edu/why-work-here/diversity-inclusion

Job Summary

JOB TYPE

Full Time

INDUSTRY

Ambulatory Healthcare Services

SALARY

$46k-58k (estimate)

POST DATE

02/06/2023

EXPIRATION DATE

07/01/2024

WEBSITE

utsouthwestern.edu

HEADQUARTERS

DALLAS, TX

SIZE

15,000 - 50,000

FOUNDED

1943

CEO

BRUCE MICKEY

REVENUE

$1B - $3B

INDUSTRY

Ambulatory Healthcare Services

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The following is the career advancement route for Insurance Specialist I positions, which can be used as a reference in future career path planning. As an Insurance Specialist I, it can be promoted into senior positions as an Enrollment & Billing Supervisor that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Insurance Specialist I. You can explore the career advancement for an Insurance Specialist I below and select your interested title to get hiring information.

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If you are interested in becoming an Insurance Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become an Insurance Specialist for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

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Understand the General Requirements.

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Step 3: View the best colleges and universities for Insurance Specialist.

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