First Things First - What We Can Offer You Responsible Time Off Opportunities for growth and development Second-to-none product training provided Comprehensive medical, dental, vision package with 100% paid options for employees 401k/Retirement Plan with 6% employer match Flexible work environment Dog-friendly office environment Free parking Happy hours and office games The Job The VP of Global Customer Success is responsible for leading the global customer success team. This is a hands-on second-line management role, responsible for the retention and growth of over 6,500 global customers. What You’ll Do Create a new Customer Success team, bringing together existing teams to focus on one mission focused on Simpro customers. Reinvent the Customer Success Group by creating and leading a global customer success team that is focused on retaining and growing the existing customer base. Lead a global team to consistent global mission, strategy, and metrics, empowering the team to act locally in the execution. Build a team of ‘multipliers’ in each region by building a team of empowered leaders. Roll-out customer strategies based on customer segmentation. This includes strategic accounts, growth accounts, and community accounts Build a CSM pooled team to give the best service to community accounts to help them get value from the Simpro solution. Lead the strategy with systems, tools, and processes to build the best customer experiences. Develop and execute a forward-thinking, strategic customer advocacy program that aligns with the company’s overarching goals and long-term vision. Continuously refine and adapt the strategy to drive customer advocacy at scale. Formulate a vision and strategy for the Customer Advisory Boards (CABs), define objectives, and outline desired outcomes. Develop a roadmap for activities and meetings, meticulously select members, and oversee recruitment. What You’ll Bring Leadership in creating and leading a global customer success team. Ability to collaborate with other departments, particularly in the development and execution of customer strategies. Expertise in formulating and executing customer success strategies, including segmentation. Global team alignment with a consistent mission, strategy, and metrics. Knowledge of customer success methodologies and best practices. Proficiency in driving customer advocacy at scale, including strategic program development. Experience in leading the development and execution of customer strategies. Implementation expertise in systems, tools, and processes for optimal customer experiences. Visionary skills to formulate strategies for Customer Advisory Boards (CABs) with defined objectives and outcomes. Core values required of all Simpro employees: We Are One Team We Own It We Innovate We Care We Have Fun At Simpro we have an open culture and we believe in direct communication and diversity. This means that we want everyone to feel welcome with us and to provide equal opportunities for everyone, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation, or any other non-performance factor. So, if you'd like to join a fun and progressive organisation where there are opportunities to develop your career, please apply now with your CV/resume. *Please note, no agencies will be accepted in the recruitment of this role. We would like to take this opportunity to thank all candidates for their application. Only candidates who meet the criteria above will be contacted for an interview. Welcome to Simpro. We are many nationalities working as one team. We own our innovations as well as our mistakes. We care about our customers and our teammates. Most of all, we have fun. Simpro Software is a leading global SaaS company that develops business management cloud solutions for the trades industry. We are passionate about developing innovative technology solutions that empower our users. Our vision is to build a world where field service businesses can thrive! We currently operate in Australia, New Zealand, the UK, Ireland, the US, Canada and Singapore. We are a progressive and innovative company with exciting expansion plans! At Simpro we want everyone to feel welcome with us and to provide equal opportunities for everyone, regardless of gender, ethnicity, religion, age, sexual orientation, disability or any other non-performance factor. So, if you are a passionate and results driven individual looking to join a fun and progressive organisation, we want to hear from you!