Vp Of Customer Success Jobs

Plans and oversees the customer success function to ensure customers effectively leverage the organization's products and services to achieve their business objectives. Provides technical oversight to develop and improve processes that facilitate smooth product adoption, long-term relationships, and customer satisfaction and retention. Monitors customer success metrics to evaluate performance, identify key accounts, and allocate resources to high-priority efforts. Researches and leads technology adoption and process improvements to enhance efficiencies and support growth. Requires a bachelor's ... degree. Typically reports to top management. Manages a departmental function within a broader corporate function. Develops major goals to support broad functional objectives. Approves policies developed within various sub-functions and departments. Typically requires 8+ years of managerial experience. Comprehensive knowledge of the overall departmental function. More
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