*Monday-Friday only with Weekly Pay*

Our company and sales are growing fast, so we're adding to our Customer Support team! We believe in work-life balance and don't want the team to be understaffed. Plus there are a lot of opportunities for growth during this period for the right candidates. In this role, you will help onboard brand new clients onto our systems and support existing clients with troubleshooting and account questions. If you have attention-to-detail, computer and phone skills, and know how to problem-solve, then this is a great role for your skillset!!

Before we get into YOUR qualifications, let me tell you why you want to work with us. AMP Payment Systems is a nationwide merchant services provider that supports small to medium-sized businesses in setting up and running their businesses securely. The work we do directly contributes to their success, which means you do too!

The proud owners at AMP have been in the industry for over a decade and the company is very stable. Even during the pandemic, we did not have to layoff any employees. The owners have provided profit sharing bonuses and rewards to the company annually, as well as cost of living increases when needed. Here at AMP, we believe in supporting our people and our clients!

This is a 100% in-office position. We are located on 19th Ave & Camelback in Phoenix. There are a lot of great restaurants and shops near us. The building is beautifully maintained and has a security guard that patrols the property.

We have a high employee satisfaction rate due to our focus on professional skill development and feedback to help our team members succeed within and outside our organization. We make sure our team has work-life balance, weekly paychecks, PTO, sick time, and select paid holidays. We also offer benefits such as medical, dental, vision and life insurance after only 60 days.

Now that you know a little more about us, let’s talk about you.

The client onboarding process is very important. We want a seamless transition for our customers so they can continue to run their businesses without interruption. For this reason, you are very detail-oriented, organized, and self-motivated so your managers and peers can rely on you to complete your tasks throughout the day. You’re not afraid to ask for help, but you’re also good at researching solutions on your own first. You’re good with numbers, problem solving, and thinking outside of the box.

Does this sound like you so far?

When servicing existing clients, you may only take a dozen calls a day but with a variety of requests that are unique to their account. If you like solving puzzles, having a variety, and a challenge in your day-to-day then you'll enjoy this role.

We find that to succeed in this role you'll need to meet the minimum experience listed below. We have an excellent training program with hands on, written, and video training but we don't want someone to come in and struggle, so review these carefully and only apply if you have the following:

Strong computer skills including Microsoft Outlook, Microsoft Teams, Zoom, Confluence (or similar online knowledge-based portals), using dual-monitors, and Google applications.

6 months experience on the phone customer service with both inbound and outbound phone calls.

Experience reviewing contracts, underwriting or risk documents strongly preferred.

Ability to type at least 45 WPM.

Understand how to properly secure confidential customer and company information.

Attention to detail and follow-through skills are a must! All applicants must complete the Indeed test to be considered.

Receptive to feedback and coaching from peers and management to improve.

Ability to problem solve and navigate through new challenges and requests with patience and composure.

Reliable and consistent attendance.

Able to put others at ease and de-escalate over the phone.

Experience doing tech support or troubleshooting over the phone strongly preferred.

Preferred if you have previous experience in Merchant Services, Insurance, Collections, or any other underwriting or risk-related roles.

What we’re really looking for…

Someone who is positive and self-motivated. A high level of patience, attention-to-detail, and great communication skills. Someone with a personality that can stay engaged with team members across multiple departments. Plus, someone who doesn’t need to be micromanaged because they are reliable and get their work done.

Starting pay is $18/hour paid out weekly. Schedule is Monday – Friday 7:30AM-4:00PM.

For us, this isn’t just about giving out a paycheck. This is about building a relationship of trust, autonomy, and appreciation for the right person to join our team!

If you meet the above requirements and already have experience providing customer support via phone, then apply today!!

Make sure to answer ALL application questions thoroughly when submitting your resume as non-responses will be rejected.

Want to know more? Submit any questions you have with your resume. You can also check out our Glassdoor reviews to find out what our employees say about working here:

https://www.glassdoor.com/Overview/Working-at-AMP-Payment-Systems-EI_IE1912165.11,30.htm