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THIS IS NOT A REMOTE POSITION. You may qualify to work from home after 90 days of employment based on performance and attendance.
*Weekends are required for this position*
Pay: $16.50 - $18 per hour
New training class starts 11/27/2023
Customer Support Advocate (CSA) is the principle operational point of contact for the testing network staff, clients, and testing candidates in need of support for all Kryterion exam platforms. CSAs are responsible for determining when an escalation is necessary and will determine the correct escalation path based on the issue(s). The CSA uses strong problem-solving skills, combined with excellent communication and support skills to maintain high levels of customer satisfaction. CSA’s track issues through Salesforce™ while also documenting troubleshooting solutions for use in a knowledgebase for common support needs.
The CSA must be able to gain the knowledge of Webassessor™ (KRYTERION’s proprietary internet based online test creation and delivery system) and identify the causes of technical difficulties, within your first 90 days of employment with Kryterion.
BENEFITS:
REQUIREMENTS:
Essential Job Functions:
Knowledge, Skills, & Abilities:
Our values are:
We Own It We Face Challenges with Optimism
We Are One Team We Continuously Improve
We Listen and Learn From Each Other We Build Trust
We Help Our Customers Succeed
Education:
High school diploma or equivalent is required
We are an Equal Opportunity Employer and take pride in a diverse environment. We do not discriminate in recruitment, hiring, training, promotion, or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status.
Full Time
Education & Training Services
$36k-48k (estimate)
07/09/2023
04/30/2024
kryteriononline.com
PINNER, ENGLAND
25 - 50
2015
SUE ORCHARD
$10M - $50M
Education & Training Services