Description

About US Tarp

Headquartered in South Haven, MI, US Tarp® designs, manufactures and distributes load containment and cargo protection tarping systems, controls, and tarps for commercial vehicle applications. The US Tarp® design team develops automated and manual systems for custom applications in the Construction & Landscaping, Agriculture, and the Recycling & Refuse markets. Our systems are used on commercial medium duty trucks, heavy duty tractor trailers, dump trucks and roll-off container handling equipment.

 
Why US Tarp

We are driven to solve customer problems, passionate about our markets and confident that our products add value. We are innovative, hands-on, agile and responsive. We design, manufacture and carry inventory to be the most responsive tarping systems supplier in the business. 

 
We Offer

• Clean Environment
• Professional Training
• Competitive Compensation
• Medical, Dental Vision
• 401K with Employer Match
• Paid Time Off (PTO)
• Paid Company Holidays
• Tuition Reimbursement

About the Job:

Essential Duties and Responsibilities

The essential functions include, but are not limited to the following:

• Provide excellent customer support by answering questions, providing information, and addressing complaints; find solutions and ensure customer satisfaction with products and service; build and maintain relationships with customers through open, honest, and interactive communication
• Work individually and with Territory Sales Representatives to find and secure new customers and close deals within assigned territory; work with Territory Sales Representative and customer to ensure plan is executed correctly and in a timely manner
• Follow up with customers on a monthly, bi-monthly, or quarterly basis based on customer needs
• Provides quotes to customers based on their position in the established customer channel
• Follow up with quotes, drawings, and any custom orders that were directed to other departments to ensure customer received answers and updates in a timely manner
• Provide customers with tracking numbers and information
• Ensure orders with future expected date are released at the correct time 
• Stay up to date on product knowledge; including the ability to upsell options and upgrades
• Understand territory and stay abreast of customer needs within that territory; generate new accounts within territory
• Meet individual and team sales quotas and target goals; meet daily call quotas
• Manage large amounts of incoming calls, including multi-line
• Keep records of all customer interactions; process customer accounts; file accordingly
• Recommend products and services to management by collecting customer information and analyzing customer needs
• Manage returns and exchanges for customers; negotiate with customer to prevent restock
• Diagnose mechanical problems, know when to send to technical support, and process warranty claims
• Remain current on customer channels; track potential and competition; keep accounts organized
• Contact customers to resolve billing issues and collect payment when asked by AP dept.
• Inform customers of changes in policies, price changes, and product information changes
• Package catalogs or swag items when necessary for shipment to customers; keep customers abreast of promotions through email, and/or social media
• Attend trade shows as assigned
• Other related duties as assigned

Requirements

Minimum Qualifications (Knowledge, Skills, and Abilities)

• High School diploma or GED
• Proven customer support experience or experience as a client service representative
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent verbal and written communication and presentation skills
• Must make minimum of 10 outbound calls daily
• Familiar with CRM systems and practices
• Strong phone contact handling skills and active listening
• Ability to read, write, and perform mathematical computations such as percentages, fractions, addition, subtraction, multiplication, and division quickly and accurately
• Proficient in Microsoft and Windows programs
• Strong problem-solving skills
• Ability to detect problems and report information to appropriate channels
• Ability to follow standard filing procedures 
• Ability to operate standard professional office equipment such as computers, phones, photocopiers, fax machines, and file cabinets

Physical Demands and Work Environment 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

• Ability to spend long hours using a computer and telephone
• Long periods of sitting or standing at workstation
• Ability to lift up to 50 pounds
• Travel Required up to 5% of the time