Duties

Job Summary:

The Office of the Chief Administrative Officer (CAO) provides operations support services and business solutions to the community of 10,000 House Members, Officers, and staff. The CAO organization comprises more than 650 technical and administrative staff working in a variety of areas, including information technology, finance, budget management, human resources, payroll, childcare, food and vending, procurement, logistics and administrative counsel.

This position is located in the Communications and Marketing Department, Customer Experience Center (CEC), Office of the Chief Administrative Officer (CAO), U.S. House of Representatives (House). The Customer Experience Center communicates, markets, brands, and delivers customer service to the House community. Communications and Marketing works directly with key customer-facing business units and stakeholders to provide communications support for all CAO services provided to House offices, including the development and execution of communications plans and marketing materials. This position serves as the Graphic Designer.

Whether it's creating digital signage about the latest campus food pop-up or spearheading the branding for a new CAO event series and more, the graphic designer will have the opportunity to take the lead on a number of creative campaigns. As a member of the CAO Communications & Marketing team, the graphic designer will work closely with their fellow graphic designers and with the team's editorial staff to initiate and lead client meetings, recommend new creative ideas, and develop new ways to maximize the impact of the team's campaigns.

Grade level at time of appointment is determined by experience and designated level of responsibility. The position does not have day-to-day supervisory/managerial responsibilities.

Primary Duties/Responsibilities:

• Takes the lead role on design projects, producing compelling print and digital products in collaboration with the Communications team and CAO business units.

• Designs content for digital monitors located around the House campus; produces print signage and promotional posters; generates graphics for web, social media, and email newsletters; and builds layouts for brochures, user guides, forms, flyers, infographics, and reports.

• Initiates and leads client meetings to interpret project requests and define customer goals; recommends enhancements to customer requests to create efficiencies and maximize impact.

• Provides project status updates and feedback to the team and clients through email and the project management platform.

• Adheres to established CAO brand guidelines and runs quality assurance checks.

• Prepares files for printing and coordinates with external offices for final production.

• Maintains design files and folders in accordance with naming conventions and team standards, ensuring organization, and archiving of projects.

• Develops positive, long-term relationships with customers through proactive outreach, consultations, follow-ups, and timely escalation of requests.

• Maintains up-to-date knowledge of current graphic design software, techniques, trends, and industry standards.

• Performs other official duties and special projects as assigned.

Requirements

Conditions of Employment

• USAJobs Conditions of Employment

How You Will Be Evaluated

• Benefits

  A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

  Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

• Required Documents

  As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.

  Resume

  If you are relying on your education to meet qualification requirements:

  Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

  Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

• How to Apply

  Qualified candidates please submit your resume online by following the instructions in this link.

  Agency contact information

  CAO Human Resources

  Phone

  202-225-2926

  Address

  CAO
  441 2nd St
  Washington, DC 20515

  Next steps

  Qualified Candidates will be contacted directly.

• Fair and Transparent

  The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

  • Equal Employment Opportunity (EEO) Policy
  • Reasonable accommodation policy
  • Financial suitability
  • Selective Service
  • New employee probationary period
  • Signature and false statements
  • Privacy Act
  • Social security number request

Required Documents