ESSENTIAL FUNCTIONS, DUTIES AND RESPONSIBILITIES

Coordinates the scheduling, rescheduling, and cancellation of patient/client appointments in EMR (electronic medical record).

Performs patient/client check in and out of scheduled appointments.

Receives, responds to, and directs patient/client communication, including phone calls, emails, and other interactions in a timely and professional manner.

Verifies client/patient insurance coverage status, receives co-pays, and escalates to Benefits Coordinator or Billing, as needed.

Collects copies of required documentation such as vital records and tribal identification to assist in the coordination of client registration.

Identifies UICSL community member needs, answers questions, and redirects or educates members.

Performs various clerical duties such as copying, faxing, data entry, sorting mail, and scanning.

Maintains various logs of daily activities including visitors and other tallies as needed.

Maintains a professional and presentable reception space.

Greets & interacts professionally with clients, patients, providers, vendors, community members & staff.

Follows all rules & regulations relating to confidentiality and privacy to ensure client/patient information is safeguarded and private.

Functions as a contributing member of the Business Office team and Finance Department.

Maintains inventory of office supplies in reception space.

Acts as a backup for Patient Registration, as needed.

Assists in the coordination and execution of UICSL sponsored events and/or employee events.

Other duties and responsibilities as assigned by the Business Office Manager or Finance Director.

Attends regularly scheduled meetings in the Division of Finance Operations and monthly General Staff Meetings.

Serving The People by honoring Native cultures, strengthening health and wellness programs, and cultivating community.

www.uicsl.org

MINIMUM QUALIFICATIONS

Education: High School diploma or equivalent

Experience: One (1) year of reception experience with a corresponding level of responsibility; and

one (1) year of relevant work experience in health care field

Certifications/Licensure: CPR and First Aid Certification(able to obtain after employment)

Other: a) Must pass a mandatory criminal background check

PREFERRED QUALIFICATIONS

Education: An associate degree or advanced clerical training

Experience: Two to three (2-3) years’ experience as a receptionist in a healthcare setting (e.g.,

experience with electronic health records [EHR], clinical terminology, etc.

KNOWLEDGE, COMPETENCIES, AND CHARACTERISTICS (KCC)

Knowledge of and a demonstrated respect for AI/AN history, values, customs, and practices

Proficient with office equipment and computer systems such as Excel, Microsoft Office, Microsoft Teams, Zoom, multiple phone lines, fax/copy machines, EHR navigation, etc.

Demonstrated excellent communication, interpersonal, organizational, and follow-through skills.

Ability to be motivated with attention to detail and the ability to work efficiently and independently, demonstrating a passion for providing excellent customer service.

Ability to communicate effectively with patients, visitors and other medical personnel in written and verbal form.

Familiar with medical terminology and front office practices

Ability to respond promptly and tactfully to customer needs – customer service oriented

Ability to efficiently organize and prioritize tasks, time and resources

Ability to prioritize and multi-task in a face paced environment.

• Knowledge of confidentiality and client privacy, including HIPAA and other relevant regulations

Job Type: Full-time

Pay: $14.42 - $19.65 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Weekends as needed

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person