The Front Desk Agent provides hotel guests with excellent service at the front desk from making the reservation to departure. The Front Desk Agent is responsible for providing check-in and check-out courteously and efficiently. Duties also include processing all payments according to established hotel requirements. The Front Desk Agent is service-oriented and responds to guest’s needs, inquiries, requests, and complaints in a timely and professional manner. The ideal candidate is friendly, service-oriented and has prior experience providing excellent customer service.

JOB REQUIREMENTS:

• Greet guests immediately with a friendly, sincere welcome. Maintain eye contact with guest. Use a positive, clear speaking voice, listen to guest requests and respond with appropriate action.
• Employ operational and selling techniques to maximize occupancy levels and achieve the highest average rate possible and ensure that staff does the same. Maintain and provide accurate information on and promote hotel facilities.
• Maintain cash bank per accounting guidelines. Comply with all accounting procedures.
• Maintain effective communication within Front Office and related departments, and with all hotel departments. Stay aware of issues relating to front office and general hotel operations. Attend meetings as scheduled. Apprise management of any concerns or suggestions.
• Adhere to safety, security and emergency procedures, react appropriately during emergency situations, and act promptly to correct hazards. Adhere to security procedures on the handling of guest room keys, the protection of guest related information and conduct weekly inventory of guest room keys.
• Promptly complete registration process, input and retrieve information from computer, confirm pertinent information including number of guests, method of payment and length of stay, select guest room based upon guest needs/request, nonverbal confirmation of room number and rate, provide key folder containing guest room key (and club key if applicable), certificate and coupons as appropriate. Close out guest accounts at time of check out. Properly file and retrieve registration cards.
• Prior hotel front desk agent experience preferred.
• Must be able to read and communicate in English.

Job Type: Part-time

Pay: $12.00 - $15.00 per hour

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Night shift
• On call
• Overnight shift
• Weekends as needed

Work setting:

• In-person

Education:

• High school or equivalent (Preferred)

Experience:

• Front desk: 1 year (Preferred)
• Hotel experience: 1 year (Preferred)

Work Location: In person