Job description

Who are we?

The Wingate by Wyndham Midtown South is a comfortably chic 68-room hotel located in Midtown Manhattan. We are seeking a fun, warm, energetic, service-oriented individual to join our front desk team, creating unique and memorable experiences for our valued guests. The ideal candidate has a natural passion for delivering an authentic message and possesses great attention to detail and professionalism.

What will you be doing as a Guest Service Agent?

Guest Service Agents serve as our guests’ first point of contact and manage all aspects of their accommodations. Responsibilities include, but are not limited to:

· Providing the highest standards of overall service including that critical first impression to guests by welcoming them with a warm and friendly demeanor

· Checking guests in and out efficiently in a confident, prompt and courteous manner

· Answering all incoming calls and email correspondence in a timely and professional manner, always ensuring complete and accurate information

· Creating and amending reservations

· Providing information about the hotel including the availability of rooms, rates, and amenities

· Promptly resolving guest requests and issues in a courteous, friendly, and professional manner, ensuring guest satisfaction

· Logging guest requests and accurately maintaining the status of each reservation

· Assisting with guest responses via extranets for all third-party booking channels

· Actively collecting and meticulously recording guest preferences in guest profiles

· Fulfilling concierge duties by assisting with inquiries pertaining to the hotel and local services including facilitating dining, transportation, entertainment, shopping, and other activities

· Working with the Housekeeping team to ensure rooms are clean, tidy, and furnished to accommodate guests’ needs

· Completing daily communication logs and checklists by end of each shift

· Reviewing arrivals, noting special requests, and blocking rooms as needed

· Opening, securing, and balancing out daily shift bank, following all cash handling and credit policies

· Posting and adjusting charges to guest folios and processing payments

· Communicating pertinent guest information and requests to designated departments

Guest Services Curator Requirements:

· Outstanding commitment to guest service in keeping with the highest of hospitality standards

· Maintain a high level of professional appearance, demeanor, and ethics at all times

· Work well under pressure

· Ability to diplomatically deal with difficult situations and people, while exhibiting a consistent level of professionalism

· Must be able to maintain and handle confidential information, including guest records with a high degree of integrity

· Strong time management and organizational skills

· Excellent math skills

· Good problem-solving & customer service skills

· The ability to multitask

· Strong written and verbal communication skills

· Ability to work a flexible schedule including mornings, evenings, weekends, and holidays

· Ability to read, write, and verbally communicate effectively in English (Additional languages an asset)

· Basic knowledge of Windows applications and computer skills

· Fire and Life Safety Director (FLSD) Certification

· Must be able to stand/walk/ be in motion for duration of shift

· Ability to lift and/or move up to 50 pounds

Job Type: Full-time

Pay: From $19.00 per hour

Benefits:

• 401(k)
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Monday to Friday
• Night shift
• Weekends as needed

Work setting:

• In-person

Experience:

• Hotel: 1 year (Preferred)

Work Location: In person