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The Sr Sales Support Specialist ( AKA : Customer Account Specialist CAS) is responsible for supporting the sales team. This is done by responding to customer inquiries and issues, initiating the renewal process and delivery of renewal notifications.
The CAS also plays a major role in the success of the organization by serving as a main point of contact for customers for inquiries.
Activities of the CAS include but are not limited to : learning the WK family of service solutions and how they complement each other;
managing existing client accounts and overall client account renewal process in tandem with the sales representative.
Essential Duties
and staying up to date on customers, renewal status, issues and follow up items.
sending of renewal notifications; customer follow up regarding renewal confirmation; communicating with sales rep and project manager to ensure the client support team is aware of client issues or needs.
Medi-Span Epic clients -prepare excel pricing tables and submit quotes in Salesforce for new clients, upsell opportunities, and non-auto renewals.
Assist Sales representatives by entering quotes in Salesforce. Maintain logs / trackers for new clients and upsells, client go live dates, and renewals.
Creating and maintaining process documents.
User Metric Surveys : Deliver metric survey and follow outreach cadence to ensure metrics collected.
Contributes to customer satisfaction and organizational success by acting as liaison between the client and internal departments (e.
g. accounting, marketing, IT, technical support, product development, sales, project management, and Order Management), including participation in internal cross functional meeting groups to ensure that client needs are met.
Job Qualifications
Education :
A BS / BA Degree or equivalent years of experience
Experience : 3 years in a similar role (Client Service / Account Management / Customer Success).
Demonstrated ability to build relationships. Exceptional verbal and communication skills. Experience in Healthcare IT / solutions, or knowledge of the Hospital / Healthcare market is desired.
Other Knowledge, Skills, Abilities or Certifications :
Excellent analytical skills and is process oriented
Effective time management and prioritization skills
Excellent administrative and organizational skills
Expertise in Microsoft product suite and with the CRM’s Salesforce & Netsuite preferred
Intermediate or Advanced Excel skills are highly desired
Excellent IT skills and knowledge of Microsoft Word, Excel, and PowerPoint, as well as a general understanding of a CRM system such as Salesforce.com
Operates at the highest level of integrity.
Self-motivated - able to work autonomously and manage own day / workload effectively.
Fluent in English written, read, and spoken.
Travel requirements
Minimal
Physical Demands
Ability to sit for long periods of time
The above statements are intended to describe the general nature and level of work being performed by most people assigned to this job.
They’re not intended to be an exhaustive list of all duties and res
Last updated : 2024-05-23
Full Time
Software & Cloud Computing
$50k-63k (estimate)
05/24/2024
06/01/2024
uptodate.com
WALTHAM, MA
50 - 100
1995
DENISE BASOW
$10M - $50M
Software & Cloud Computing
The job skills required for Sales support associate include Pricing, Customer Satisfaction, Flexibility, Sales Support, Time Management, etc. Having related job skills and expertise will give you an advantage when applying to be a Sales support associate. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Sales support associate. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Sales support associate positions, which can be used as a reference in future career path planning. As a Sales support associate, it can be promoted into senior positions as a Sales Assistant III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Sales support associate. You can explore the career advancement for a Sales support associate below and select your interested title to get hiring information.
If you are interested in becoming a Sales Support Associate, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Sales Support Associate for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Sales Support Associate job description and responsibilities
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Sales Support Associate jobs
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Make those sales targets visible.
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A Sales support associate needs to make a positive connection with customers to secure purchases.
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Previous experience as a sales professional will be an advantage.
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Communication skills are everything for a sales associate.
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