Understand and subscribe to the Vision, Values and Expectations of University Physicians.

Schedule all provider appointments, including scheduling and, when necessary, coordinating ancillary testing when necessary and ensuring pre-certs and prior authorizations are received.

Bump, cancel and handle no-show appointments according to established process.

Communicate any expected delays to patient and ancillary service departments.

Work with patients, families and / or staff in handling and resolving problems that occur during the course of visit.

Provide management with perception of physician office practice services.

Request, prepare and ensure the completeness of the patient medical record.

Collect and make change for payments received, complete receipt for patient, and follow appropriate University paperwork to record transaction.

Compare daily cash amounts against daily transactions in order to ensure that records balance.

Verify and coordinate patient referrals.

Effectively utilize all appropriate applications of the IDX and PCS computer systems.

Prepare accurate billing documents utilizing knowledge of ICD-9, CPT-4 coding and managed care plans.

Effectively manage dynamic, potentially stressful patient encounters.

Maintain the general appearance of the waiting room or reception area; straighten magazines, chairs and other light furniture.

Maintain working knowledge of all office equipment, fax, copiers, phones, etc.

Participate in service monitors and quality improvement programs.

Use excellent guest relations skills in all interactions with patients, visitors and staff.

When completing the application, you'll be asked to indicate your preference of location and / or specialty. This posting will be updated frequently to reflect current opportunities.

Employee Benefits :

• Health, vision and dental insurance coverage starting day one
• Generous paid leave and paid time off, including nine holidays
• Multiple retirement options, including 100% matching up to 8% and full vesting in three years
• Tuition assistance for employees (75%) and immediate family members (50%)
• Discounts on cell phone plans, rental cars, gyms, hotels and more

See a comprehensive list of benefits .

Qualifications

Required Qualifications :

A high school diploma or an equivalent is required. 6 months experience as a receptionist or in a position with related clerical and customer service duties and skills is necessary.

Ability to establish and maintain effective relationships with patients, visitors, physicians, staff and other persons contacted in the course of work is necessary.

Ability to enter data into computer is necessary. Ability to keep pace with a high volume of patients while performing multiple, sometimes complex tasks is necessary.

Preferred Qualifications :

Experience in Healthcare is preferred.

Physical Demands :

The physical demands described here are representative of those that must be met with or without reasonable accommodation.

The performance of these physical demands is an essential function of the job. This position is very active and may require ambulating, remaining in a stationary position and positioning self to reach and / or move objects above the shoulders and below the knees.

The employee may frequently lift and / or move objects up to 10 lbs. and occasionally move objects up to 25 lbs. This role may also routinely come into contact with patients who may have contagious illnesses.

This position is in a health care facility open 24 hours a day, 365 days a year. Rotating shifts as well as holiday and work during inclement weather will be required.

Performance Expectations :

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are

required of the employee for this job; however, completion of these duties is a measure of successful performance.

Employees of this job classification are subject to performance reviews. Basic function, responsibilities and characteristics

duties may change at any time with or without notice.

Equal Opportunity Employer

This policy applies to all employment decisions including, but not limited to, recruiting, hiring, training, promotions, pay practices, benefits, disciplinary actions and terminations. For more information, visit

All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, religion, sex, pregnancy, sexual orientation, gender identity, gender expression, age, disability, or protected veteran status, or any other status protected by applicable state or federal law.

Last updated : 2024-05-02