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Position Classification: Fulltime; M-F; $15.00 hour plus benefits and variable pay
General Functions:
Responsible for ensuring accurate membership records in MTS, validating rates for charging, and collecting fees for pay-for-service members. Communicate with new, existing, and departing participants. Answer questions about enrollment, charges, and Parent Portal. Enroll eligible participants in a proper subsidy program. Customer Retention and Recruitment.
Job Responsibilities:
Assist parents/guardians with accounts
Set & verify customer's rate
Enroll customers in eligible subsidies
Collections and dis-enrollments
Manage MTS accounts
Communicate with parents in meetings and via phone and email regarding enrollment and balances
Produce statements & reports
Assist at sites as requested
Call Withdrawals Weekly
Pull Pending Enrollments Weekly
Use Saving Tools to Retain Members
Monitor Account Balances Daily
Notate accounts after each call
Communicate with Parents regarding their enrollment
Avoid Delinquent Accounts past two weeks
Other duties as requested or assigned
Required Experience/Education:
A high school diploma or equivalent and experience with customer service and account management; or an equivalent combination of education and experience is required.
Associates Degree or higher preferred
Skills, Knowledge, and Abilities:
Ability to Speak and Read Spanish clearly and fluently (Bilingual) is a preferred
Understand Organization's philosophy, vision, and goals
Deal diplomatically with the general public
Project a professional demeanor
Demonstrate strong interpersonal, customer service, typing, and computer skills
Read and write in English and use arithmetic skills to accurately complete daily assignments.
Strong written, verbal, and interpersonal communication skills to effectively communicate with management, co-workers, and customers.
Ability to analyze and solve problems in a constantly changing and high-pressured work environment.
Strong computer skills, including Microsoft Office.
Understand the knowledge to Retain Members
Work with parents to avoid disenrollment
Full Time
$36k-50k (estimate)
04/26/2024
06/24/2024
The job skills required for Membership Service Representative include Customer Service, Interpersonal Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a Membership Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Membership Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Membership Service Representative positions, which can be used as a reference in future career path planning. As a Membership Service Representative, it can be promoted into senior positions as a Member Certification Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Membership Service Representative. You can explore the career advancement for a Membership Service Representative below and select your interested title to get hiring information.