13 Help Desk Assistant Jobs in Lawrence, KS
University of Kansas is Hiring a Help Desk Assistant Near Lawrence, KS
Position Overview
Our student team members have consistently raved about their experience working with us, and we believe that if you are a smart, creative, and detail-oriented individual with a drive to succeed, you will find this to be a fulfilling and enjoyable opportunity. Join a supportive and engaging team of professional software engineers, students, and museum scientists from around the world as you develop a deeper understanding of the field and expand your skill set.
Job Description
- 25% Develop a familiarity with Specify software and how natural history museums manage data to attain an understanding of basic principles and methods of modern science data management
- 20% Provide assistance and troubleshoot basic software issues to users of museum software (will train fully on use of Specify software, no experience with Specify needed).
- 20% Examine software issues reported by researchers and attempt to clarify or resolve them (no programming experience required).
- 15% Create and track user-reported issues using a variety of channels such as email and GitHub.
- 5% Create documentation on different aspects of the use and implementation of the software.
- 5% Assist with special projects, administrative reports, and other duties as assigned.
- 5% Participate in weekly staff meetings, describing activities and surfacing issues as they arise for discussion.
- 5% Interact with Specify software users to help resolve their issues.
Required Qualifications
- Undergraduate student in good standing at the University of Kansas. (No graduate students, please.)
- Good verbal and written communication skills as evident in application materials and an informal interview.
- Good working knowledge using Windows, macOS, or Linux operating systems.
- Need to be available to work a minimum of 14 hours per week during the Fall and Spring semesters, and have the ability to commit to a weekly schedule (around coursework obligations) which can be flexible and be changed as needed, during the hours of 8 AM-5 PM, Monday through Friday. Must be available starting Spring 2023 and ideally during the summer half or full-time, and then into Fall 2023. Planned vacations and breaks from campus are fine.
Preferred Qualifications
- Familiarity with Excel, MySQL, MariaDB, Postgres, or similar spreadsheet and database software.
- Ability to interact openly and communicate clearly with teammates, and the ability to prioritize, schedule, and complete project tasks.
- Strong problem-solving skills and the ability to learn quickly
Additional Candidate Instructions
Applications will be accepted until a successful candidate is selected
Contact Information to Applicants
Advertised Salary Range
Work Schedule
Posting Information
- Posting ID: 27062BR
- Department: Biodiversity Institute
- Primary Campus: University of Kansas Lawrence Campus
- Reg/Temp: Temporary
- Employee Class: S-Student
Job Summary
Full Time
$47k-58k (estimate)
04/16/2023
05/27/2024
allkatyhomes.com
Katy, TX
<25
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The job skills required for Help Desk Assistant include Problem Solving, Written Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a Help Desk Assistant. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Help Desk Assistant. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Help Desk Assistant positions, which can be used as a reference in future career path planning. As a Help Desk Assistant, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Help Desk Assistant. You can explore the career advancement for a Help Desk Assistant below and select your interested title to get hiring information.
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