• Demonstrate a willingness to learn, and an appreciation for various identities. Including the ability to show respect for others' cultures, rights, feelings, and property.
• Positively participate, engage, and contribute within trainings, meetings with supervisor, ongoing departmental communication, and an annual performance evaluation process.
• Demonstrate a commitment to personal integrity, such as modeling good judgment, ethical behavior, and adherence to laws and policies.
• Each Student Desk Manager is subject to possible progressive discipline up to and including termination in the event that they violate any policies, procedures, and regulations of Residence Life, and of The University of Kansas, including, but not limited to, the Terms and Conditions of the KU Student Housing Contract, Student Code of Rights and Responsibilities, KU Human Resources policies, and the Student Housing Handbook.

• Engaging communities.
• Vibrant physical spaces.
• Effective administration.

• Co-Manage at least one 24-hour Front Desk which serves the residents and guests of a building.
• Ensure quality customer service at the Front Desk.
• Assist the Housing & Residence Life Staff with the hiring of Desk Assistants.
• Assist the Housing & Residence Life Staff with Desk Assistant training.
• Work with Housing & Residence Life Staff to train undergraduate staff on Desk Operations.
• Train Residence Hall staff on Desk Operations throughout the year.
• Onboard new Desk Assistants into the role and help with familiarity within the role and the complex.
• Co-supervise the Desk Assistant staff with the Coordinator for Front Desks & Administration /Administrative Associate.
• Evaluate the Desk Assistants as needed, but minimally once per semester.
• Create the Front Desk schedule (including breaks), assign shifts to Desk Assistants, find coverage, and fill in when staff miss a shift.
• Facilitate a regular monthly meeting for all staff who work the Front Desk.

• Serve as a liaison to Housing & Residence Life campus partners, such as Facilities, mail and package carriers, tutoring services, etc.
• Monitor inventory of student room keys, lock-out keys, and Temporary Access Cards through weekly audits.
• Process lock changes and complete loss/damage forms for charges to begin billing process.
• Create check-in packets and complete checkouts to help support student room changes.
• Communicate facilities concerns, including vending and laundry machine concerns to appropriate personnel.

• Handle telephone calls which require knowledge of Desk and Residence Life policies.
• Facilitate distribution of flyers, copies, and other materials within the complex.
• Manage all logs, inventories, and equipment associated with the Front Desk (packages, keys, etc.).
• Assist with tracking damage billing and charges within the complex.
• Take inventory and create supply orders to replenish supplies in desk areas.
• Coordinate processes for mail and package distribution, by complying with State and Federal laws regarding mail and packages and overseeing mail procedures including accurate logging of packages, tracing missing packages, and forwarding mail/packages.
• Oversee the labeling of student mailboxes.

• Attend regular Student Desk Manager meetings.
• Attend and actively participate in Fall Training (August) and Spring Training (January).
• Attend undergraduate staff meetings within complex as needed.
• Perform additional duties and special assignments as directed.

• The Student Desk Manager position is an hourly position at a $12.00 hourly rate.
• Student Desk Managers are eligible for a partial on-campus housing credit of $500 per semester awarded at the end of each semester. To receive this housing credit, Student Desk Managers must remain in good standing within the position and Student Desk Managers will need to have an active contract with KU Student Housing and live on campus in a residence hall, apartment, or scholarship hall If a Student Desk Manager decides to live off-campus, they will not receive this housing credit.

• Must have at least one year of service as a Desk Assistant, Resident Assistant, Proctor, or Food Board Manager at KU
• Maintain a minimum 2.50 KU cumulative GPA and be in good standing with the university and Student Housing at the start of the hiring process and for the duration of their employment.
• Must be enrolled no less than 6 credit hours as an undergraduate or graduate KU student.
• Available to consistently work 20 hours per week.
• At least 10 of the 20 required work hours must be scheduled between 9:00 a.m. - 5:00 p.m., Monday through Friday.

• Ability to manage work tasks in a fast-paced environment with rapidly changing priorities.
• Ability to follow direction and communicate clearly in written and oral form.

During the semester term of the appointment, the student must be enrolled in no fewer than 6 credit hours. For summer periods, the student hourly must: (1) have been enrolled in no less than 6 hours in the past spring semester; (2) be pre-enrolled in the upcoming fall semester in no less than 6 hours; (3) be enrolled in summer session; or (4) be admitted to study in the upcoming fall semester.

Students may be undergraduate or graduate students.