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1 Jayhawk Welcome Desk & Ambassador Coordinator Job in Lawrence, KS

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University of Kansas
Lawrence, KS | Full Time
$58k-83k (estimate)
10 Months Ago
Jayhawk Welcome Desk & Ambassador Coordinator
$58k-83k (estimate)
Full Time 10 Months Ago
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University of Kansas is Hiring a Jayhawk Welcome Desk & Ambassador Coordinator Near Lawrence, KS

Position Overview

The Office of Admissions reports to the Vice Provost for Enrollment Management which includes the following functional units: Office of Undergraduate Admissions, Office of Graduate Admissions, Financial Aid and Scholarships, Student Information Systems, Enrollment Management Services and the Office of the University Registrar.
The Office of Admissions is responsible for domestic undergraduate admissions for both freshman and transfer students. The Office of Admissions coordinates the overall recruitment strategy for KU including high school and community college relations, on and off campus events, prospect and inquiry data management, application processing, transfer credit evaluation, and communications.
The Jayhawk Welcome Desk and Ambassador Coordinator, reporting to the Assistant Director of Campus Visits and Events, assists in the coordination of the Jayhawk Welcome Center desk operations for the Office of Admissions and the KU Alumni Association. This position also provides administrative support to the KU Student Ambassador program. The Jayhawk Welcome Center opened in Spring 2023. As a home for the KU community, the Jayhawk Welcome Center powerfully tells our story, illustrating the incomparable KU experience and what it truly means to be a Jayhawk. Please note, this is an on-campus, in-person position with specific hours. This position will help lead desk operations for the Jayhawk Welcome Center, welcoming visitors to the University of Kansas, including prospective students, Alumni, staff and faculty and providing critical support on campus visit days and other university events.
As the campus visit is the most important conversion and yield strategy, the Jayhawk Welcome Desk and Ambassador Coordinator ensures the visit experience not only meets, but exceeds expectations for prospective students and guests.
This position supports the overall university recruitment efforts by providing recruitment and visit support on special projects. Some limited evening and weekend work required.
In addition to a competitive salary, KU offers great benefits to employees with up to 176 hours of paid vacation per year, 8 hours of sick leave earned every month, nine paid holidays plus one discretionary day, a retirement program, medical & dental insurance, life and disability insurance, other benefit plan options and State of Kansas discounts offered by various vendors. KU also offers employees educational and professional development opportunities. KU is a great place to work! The University actively encourages applications from members of underrepresented groups.

Job Description

75% Desk Management
  • Independently coordinates the opening and closing of the Jayhawk Welcome Center desk.
  • Serves as first point of contact modeling strong customer service skills for all staff supporting the check-in process for events, directing visitors to appointments and overall desk operations. Supervises – along with the Assistant Director desk assistants and aides overseeing operations and projects.
  • Works closely with Assistant Director and the KU ambassadors, the Recruitment/Visit staff and Alumni staff to deliver an excellent check in experience for the university visitor.
  • Stays abreast of campus events located at the Jayhawk Welcome Center, anticipates and communicates any relevant information to the recruitment/visit teams, and Alumni staff to strengthen the visit experience.
  • Assists with preparation of coffee and ensures coffee/tea/water are available for daily visits.
  • Provides information to visitors on general aspects of campus services and directs them to the appropriate individual for assistance.
  • Uses independent judgment to resolve problems as they arise. Refers any issues or concerns to supervisor.
20% Administrative Support
  • Supports Assistant Director on scheduling and payroll needs for KU Student Ambassadors.
  • Provides support with creating and distributing daily event information and answering department email during peak times. Assists with internal staff communication.
  • Works with KU constituents (KU Endowment Association, KU Alumni Association, KU Athletics, the Provost and Chancellor’s offices as well as other departments/units across campus) to provide prospective students a high-touch recruitment outreach and visit.
  • Assists with the timely inventory and ordering of supplies needed to execute the campus visit.
5% Other Responsibilities as Assigned
  • Other responsibilities as assigned by the Assistant and Associate Director of Campus Visits and Events.

Required Qualifications

  • High school diploma or GED equivalency and four years of office experience or four years of post-secondary education.
  • Strong communication skills and excellent customer service skills as evidenced by application materials.
  • Demonstration of work experience that required working independently with minimal supervision as outlined in application materials.
  • Experience using Microsoft Office and other technology as evidenced in application materials.

Preferred Qualifications

  • Experience working in a hospitality role.
  • Supervision experience of students or staff.
  • Effective communication in a wide range of professional settings as evidenced by work history.
  • Experience working with diverse student populations, including transfer, high-ability, low-income, first generation, geographic regions, ethnic groups, middle school, high school, and non-traditional students.
  • Strong attention to detail, time management and the ability to manage multiple tasks simultaneously.
  • Experience in, or evidenced knowledge of higher education environments.

Additional Candidate Instructions

In addition to the online application, the following documents are required to be considered for this position:
  • A cover letter addressing how required and preferred qualifications are met.
  • Resume or curriculum vitae.
  • Contact information for three professional references.
Incomplete applications will not be considered.

Application review begins Monday, July 31, 2023 and will continue until a qualified pool of candidates has been identified.

Contact Information to Applicants

Brandon Shaw
bshaw017@ku.edu

Advertised Salary Range

Starting at $41,000, commensurate with experience

Application Review Begins

Monday July 31, 2023

Anticipated Start Date

Monday August 28, 2023
Apply to Job

Posting Information

  • Posting ID: 25695BR
  • Department: Office of Admissions
  • Primary Campus: University of Kansas Lawrence Campus
  • Assignment: On-Site
  • Reg/Temp: Regular
  • Employee Class: U-Unclassified Professional Staff
  • Review Begins: 31-Jul-2023

Job Summary

JOB TYPE

Full Time

SALARY

$58k-83k (estimate)

POST DATE

07/20/2023

EXPIRATION DATE

06/09/2024

WEBSITE

allkatyhomes.com

HEADQUARTERS

Katy, TX

SIZE

<25

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