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University Frames is dedicated to providing the best diploma frame product in the country! Our growing business is looking for a skilled problem solver to join our team as a Customer Service Representative (CSR). University Frames is calling for CSR, who is overall supporting our company via phone, typed-chat, and email. Through problem identification, troubleshooting, and resolution, CSR is required to provide innovative and exceptional customer handling following University Frames Guidelines. As a key member of the customer service team, CSR is expected to maintain University Frame's culture of excellence and commitment to quality in every aspect of their work.
Shift hours M—F but may vary to fit in the customer service department’s open hours.
· Respond to customer inquiries and provide first contact resolution of customer issues via phone, typed-chat, and email.
· Deliver timely and accurate responses to customer questions and requests.
· Take personal ownership of customer requests and maintain accountability for follow-through.
· Perform account maintenance, data entry, and order processing functions.
· Provide exceptional customer experience as measured through customer surveys.
· Provide proactive customer communications via phone, typed-chat, or email when necessary.
· Display a professional, positive, and enthusiastic demeanor to employees and customers.
· Maintain security and confidentiality of University Frame’s internal information and customer/account information.
· Escalate or refer issues beyond the scope of basic training and duties.
· Demonstrate a thorough understanding of departmental policies and procedures.
· Support University Frame’s account, payment, and technical related issues.
· Other duties as assigned.
Requirements:
Pluses:
· Previous call center or direct customer-facing experience
· Online market experience (Amazon, Walmart, etc.)
· Knowledge of QuickBooks software
· Adobe or any graphics background
Job Duties:
Communication method(s) used:
Work Remotely
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Full Time
$35k-45k (estimate)
04/21/2023
05/20/2024
universityframes.com
ANAHEIM, CA
25 - 50
1991
Private
JOHN G WINN
<$5M
University Frames manufactures and distributes diploma and certificate frames for colleges, universities and schools.
The job skills required for Customer Service Representative include Customer Service, Call Center, CSR, Microsoft Office, Attention to Detail, Listening, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.