Job Description
Summary
This position will be responsible for the administrative management, staff development and technical claim results for a teams within the Chubb West Region Direct Handle Commercial Claims operations. The individual will be responsible for delivering excellent financial and service results as well as a high-quality product involving commercial bodily injury, property damage and personal injury claims on primary and excess policies. The position will also be responsible for developing staff, succession planning and executing strategies to achieve goals and objectives. The ideal candidate will be responsible for the efficient/consistent delivery of service to our customers and business partners that meets or exceeds Chubb's standards and complies with all applicable statutes/regulations within the assigned jurisdiction(s).
This is a hybrid opportunity, 3 days in the office and 2 days remotely. Available office locations are Phoenix or Chicago.
Responsibilities
The desired candidate is service-oriented and results-driven and must also possess excellent administrative, leadership and organizational skills. Candidate must be able to make timely and appropriate decisions. Experience in performance management, training, staff development, and succession planning is a strong plus. Oversight of bodily injury and property damage claims ensuring consistent handling across all Chubb entities. This position will:

• Ensure high level of technical claim handling from professional claims staff.
• Interact with business management and direct leadership responsible for Commercial Casualty underwriting to communicate claim trends which impact the business.
• Ensure the commercial claims team operational activities meet with and integrate with organizational requirements for quality management, internal and external audits, compliance and privacy policies and procedures.
• Guide staff with the handling of commercial casualty claims, ensuring appropriate internal stakeholder coordination and execution.
• Analyze and provide appropriate direction on coverage and communicate coverage positions to appropriate parties.
• Provide outstanding customer service and works well with the insured, broker and TPA (when applicable) in the adjustment of claims.
• Set reserves within authority and make claim recommendations to senior management.
• Establish and maintains strong customer relations.
• Participate in regular and meaningful discussions with internal and external business partners.

Qualifications

• Ten or more years of experience as a claim professional with a high degree of competence in the handling of casualty claims.
• Strong presentation and negotiation skills.
• Experience with primary and excess bodily injury, property damage, and personal injury claims.
• Understanding of contractual indemnification issues and additional insured provisions.
• Effective communication and interpersonal skills to be capable of dealing with claimants, customers, insureds, brokers, attorneys etc. in a positive manner concerning losses.
• Ability to motivate team members while working independently within authority.
• Experience in leadership and management roles.
• In-depth knowledge of adjustment processes, issues and trends in multiple lines of business.
• Demonstrated ability in dealing with coverage matters.
• Working knowledge of industry best practices and procedures.
• An ability to work independently and assimilate learning materials on many different subjects from various sources.
• Excellent interpersonal communications and negotiation skills; and an ability to deal with staff, customers and business partners in a professional manner.
• Ability to make prompt, intelligent decisions based upon complex loss scenarios.

Who are we looking for?
Successful professionals at Chubb come from many backgrounds and experiences and bring that rich diversity with them to our company along with:

• an inclusive mindset which allows differences to be leveraged for better business results;•
• open, transparent communication;
• teamwork and inclusion which draws on diverse ideas and perspectives; and new ideas, innovation, and ways of thinking which support diversity

About Us
Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.
At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.