499 Customer Care Manager Jobs in Dallas, TX
Uniphore Technologies Inc. is Hiring a Customer Care Manager Near Dallas, TX
**Customer Care Manager**
Dallas, Texas / Pegasus Pegasus / Full-time Uniphore is the global leader in Conversational Service Automation. The Companys vision is to disrupt an outdated customer service model by bridging the gap between human and machine using voice, AI and automation to ensure that every voice, on every call, is truly heard. Uniphore enables businesses globally to deliver transformational customer service by providing an automation platform where digital agents take over transactional conversations from humans, coach agents during calls, and accurately predict language, emotion and intent. All in real-time. With Conversational Service Automation, enterprises can now engage their customers to effectively build loyalty, improve customer experience and realize operational efficiencies.
Uniphore, the global leader in Conversational Service Automation, is seeking a **Customer Care Manager (CCM)** to support our clients as they transition from sales prospects to active users of our solutions. As CCM you will ensure our partners are set up for success right from the start, guiding them through deployment and roll out of our SaaS solutions. In collaboration with the Client Partner and Solution Architect teams, this key role will drive adoption by learning customer goals and providing solutions on how to achieve them. Were looking for driven people with a customer-first mentality and a focus on delivering value to our client businesses. You will be responsible for onboarding new users and enabling them on the integration of Uniphores solutions, acting as trusted advisors to identify upsell and cross-sell opportunities. As the voice of the customer, you will keep users engaged as well as providing feedback to our sales and technical teams on common behaviors on our solutions. **Responsibilities:**
Ensure successful deployment of our SaaS platform at clients signed by the Client Partner team
Work with customers to jointly establish goals and metrics used to evaluate progress to ensure maximum success.
Be the voice of the customer: Provide feedbacks to internal XFN teams in a timely manner
Carry renewal quota
Identify upsell and cross-sell opportunities.
Create a community of Uniphore champions
Enrich this community via virtual and in-person events
Partner with Marketing on client success stories and use case libraries
Train the trainers: make our champions super users of our platform so they can enable their internal colleagues to take full advantage of what we offer
Host Webinars to train at scale
Responsible for client retention
Willingness to travel up to 25% of the time
**Minimum Qualifications:**
7 years of customer success experience, Product Adoption, Change Management or Project Management.
Well versed in Sales Applications, cloud-based services, video AI and web conferencing solutions and how they are used by customers.
Strong organizational skill interpersonal and presentation skills that can bring customer value and business impact together.
Validated success in post-sales adoption of SaaS offers to market
Versatility in B2B enterprise technology and SaaS solutions for medium to large enterprises
Minimum of a Bachelor's degree or MBA preferred
Job Summary
Full Time
$85k-111k (estimate)
05/05/2024
05/20/2024
The following is the career advancement route for Customer Care Manager positions, which can be used as a reference in future career path planning. As a Customer Care Manager, it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Care Manager. You can explore the career advancement for a Customer Care Manager below and select your interested title to get hiring information.
If you are interested in becoming a Customer Care Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Care Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Care Manager job description and responsibilities
Customer Service Managers listen to the needs and desires of customers and lead a team of Customer Service Representatives.
04/24/2022: Gary, IN
Customer service managers ensure customers are satisfied at all times before, during, and after a visit or transaction.
04/15/2022: Laramie, WY
They keep up with current customer success trends to ensure they are up-to-date with customer expectations.
02/16/2022: Gastonia, NC
Customer care managers look out for their customer’s business and work with them to find solutions to pain points.
02/14/2022: Las Vegas, NV
Maintain accurate records and document all customer service activities and discussions.
02/09/2022: Albany, GA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Care Manager jobs
Take time to understand what each customer needs and help customers take the shortest route possible.
03/05/2022: Saint Cloud, MN
Practice active listening and figure out a plan to help customers right then and there.
05/08/2022: Hartford, CT
An aspiring Customer Service Manager needs a strong set of management, leadership, and business skills to take their career to the next level.
05/09/2022: Wilmington, DE
Customer service managers must also create an environment where employees feel valuable to the organization.
04/21/2022: Evansville, IN
The customer service manager must be able to work with people with different needs.
03/03/2022: Birmingham, AL
Step 3: View the best colleges and universities for Customer Care Manager.
