Job Description

We have an immediate opening for a Customer Service Representative to join our team!

The CSR is responsible for providing assistance to the sales team and customers, ensuring customers are satisfied with the sales department's performance and order needs.

This position reports directly to the Branch Manager and the Office & Client Accounts Manager.

Responsibilities & Duties

Answer and filter incoming calls

Greet guests in a friendly and professional manner

Open and maintain new customer accounts

Take payment information and other pertinent information such as address, phone numbers and contact information

Recommend possible product solutions to meet customer needs or get assistance from the sales team

Assists with Will-Call window

Provide customers and sales team inventory availability and pricing through formal estimates

Provide exceptional customer experience by supplying estimates and processing orders within 24 hours along with answering emails and following up on estimates and orders

Demonstrate strong multitasking skills while working with multiple internal departments

Keep a clean and organized working environment, filing when needed

Follow up on all open orders from beginning to end while keeping the customer and sales team informed on their order status

Create and process orders in a timely manner, processing request for rush orders and reviewing pending orders and customer requests to ensure customers satisfaction

Work with internal parties to process orders in a timely manner including sales, transportation, warehouse, fabrication department and accounting

Help troubleshoot problems with customer orders, customer accounts and other related issues

Scheduling deliveries or will calls

Complete clerical and administrative duties for the sales team

Check in with management and other departments to offer help as needed

Qualifications And Skills

High School Graduate

2 years of customer service experience

CRM Software experience required

QuickBooks experience preferred

Maintains quality service by following organization standards

Maintains safe and clean work environment by keeping general front office area and workstation neat; complying with company procedures, rules, and regulations.

Contributes to team effort by accomplishing related tasks as needed and keeps a positive work attitude.

Assists other departments as needed.

Job Type : Full-time

Pay Range : $18.00 - 22.00 / hr

Schedule

8 hour shift

Monday to Friday

Work Location : One location

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status.

We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

To apply please email your resume to [email protected]