Our Company:

In a world were 'Social Media Likes' hold a ton of weight - we found that our clients were lacking the personal interaction with customers. We wanted to create something that was the solution, the bridge between advertising and actually creating those end users or new customers! With new social media companies launching everyday - we needed to stand out.

Provide high-quality and accurate resolutions to customers under stipulated policies and procedures, by answering general inquiries and offering solutions, to make sure that objectives set by the client are met successfully.

Salary:

$17-$30 per hour

Job Location:

One Location

What you'll be doing everyday:

• Identify problems and search solutions to offer answers to solve questions from customers using the given channel of communication.
• The document correctly the data base using the given tools in order to keep track of costumer’s request through data entry
• Meet established individual and team performance targets, including customer service, productivity, and quality standards.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.

• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively

• Paid time off (PTO)
• Retirement plan benefits.
• Flexible work schedule.
• Dental insurance.