Job Description

Job Responsibilities :

• Manage a high volume of incoming calls, emails, and web chat interactions from local businesses.
• Anticipate and address the potential needs of each customer, providing solutions in a compassionate and courteous manner.
• Strive for first-call resolution on inquiries, quotes, and orders, including on-the-fly order processing, information organization, and call conclusion.
• Clearly convey the features and benefits of relevant products and services using language tailored to the customer's understanding, considering regional and industry terminology.
• Collaborate with other departments and colleagues to ensure a consistent customer experience and leverage insights gained during interactions.
• Navigate resources effectively and creatively to build the knowledge base required for problem-solving and professional growth.
• Negotiate prices to secure business, maintaining a balance between the organization's long-term relationship and customer satisfaction.
• Learn and adhere to all internal procedures to ensure consistent and efficient customer service.
• Perform quality assurance checks.

Requirements :

• Demonstrate a positive attitude.
• Practice empathy, patience, and care in every interaction with customers and colleagues.
• Possess effective verbal and written communication skills, adapting to regional and industry terms.
• Exhibit strong organizational skills with minimal oversight.
• Demonstrate proficient time management and task prioritization abilities.
• Display independent decision-making skills, initiative, and accountability.
• Be open to coaching, criticism, and the input of others.

Additional Info :

• Pay : $22-26 / hr Depending on experience
• Schedule : M-F, 7 AM-5 PM
• Location : In office 100%
• Type : Direct Hire

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status.

We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

To apply please email your resume to [email protected]