24 Call Center Agent Jobs in Irvine, CA
Ultimate Staffing Services is Hiring a Call Center Agent Near Irvine, CA
Our client located in Carlsbad, CA is looking to expand their brand new call center with a call center agent. This is a fantastic temp to hire opportunity with a fast growing company specializing in various skin treamements for medical issues.
POSITION SUMMARY:
Answer incoming calls and place outbound calls to patients and doctors offices, answer inquiries and questions, handle health insurance information, provide information, create leads, and book appointments with doctor offices.
ESSENTIAL JOB FUNCTIONS INCLUDED BUT NOT LIMIT TO:
Answer calls and respond to emails.
Handle customer inquiries both telephonically and by email. Research required information using available resources.
Manage and resolve patients inquiries.
Provide customers with therapy and service information.
Update existing patients data.
Identify and escalate issues.
Route calls to appropriate resources when applicable. Follow-up patient calls.
Document all call information according to standard operating procedures. Create leads, book appointments.
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles Fair Chance Initiative for Hiring Ordinance.
Job Summary
Full Time
$39k-51k (estimate)
05/02/2024
05/19/2024
ultimatestaffing.com
ORANGE, CA
500 - 1,000
2012
ADAM ROTH
<$5M
Business Services
Related Companies
About Ultimate Staffing Services
Ultimate Staffing provides administrative, clerical, customer service and light industrial staffing services on a project or full-time basis. We are the preeminent staffing services company, recognized as a creative industry leader, equally fulfilling the diverse needs of our customers, Ambassadors and coworkers.
The following is the career advancement route for Call Center Agent positions, which can be used as a reference in future career path planning. As a Call Center Agent, it can be promoted into senior positions as a Contact Center Representative III - Inbound that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Call Center Agent. You can explore the career advancement for a Call Center Agent below and select your interested title to get hiring information.
If you are interested in becoming a Call Center Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Call Center Agent for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Call Center Agent job description and responsibilities
Call center agents are at the frontline of providing solutions to customers’ problems.
02/14/2022: Killeen, TX
Call center agents need a cache of polite phrases to use when talking with customers.
01/08/2022: Syracuse, NY
Call center agents not only listen to customer complaints, but they also process requests.
03/10/2022: Wilmington, DE
Make sure agents are aware of the call length and offer to call customers back so as to not keep them waiting.
01/23/2022: Danbury, CT
Manage difficult customer situations and transfer calls to appropriate persons when necessary.
01/22/2022: Altoona, PA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Call Center Agent jobs
A call center agent performs a number of functions that are more than just picking up calls.
12/21/2021: Riverside, CA
They are currently hiring for work at home call center agent positions.
01/13/2022: Indianapolis, IN
Learn to deal with angry customers.
02/07/2022: Oklahoma City, OK
Problem-Solving and Flexibility.
12/22/2021: Saint Paul, MN
Use a Calm Soothing Tone of Voice.
01/04/2022: Louisville, KY
Step 3: View the best colleges and universities for Call Center Agent.
