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Description
Call Center Federal Project
Responsibilities:
• Answer or escalate inquiries for families, Personnel, and the general public in a timely and respectful manner. Inquiries may come in the form of inbound calls, emails, or faxes.
• Ability to identify core issue and utilize the appropriate work procedures to address the issue.
• Handle sensitive calls in a respectful and patient manner.
• Document all interactions in an existing case management system.
• Maintain and update records as communication and documents are received.
• Escalate inquiries to government officials as required.
• Develop an understanding and maintain ongoing knowledge..
• Provide general information, directions, and other forms of assistance to the general public.
• Works under the direction of Team Lead.
• Other tasks and responsibilities, as assigned.
Qualifications:
• Previous experience in the Hospitality Industry or in Customer Service preferred.
• Excellent oral and written communication skills.
• Basic computer skills (Microsoft Office).
• Required: Security Clearance: Active or Interim Secret
• Required: Must hold US citizenship.
Full Time
Business Services
$40k-52k (estimate)
05/09/2024
07/08/2024
icsfederal.com
RESTON, VA
100 - 200
2008
Private
ANDREA J GRAHAM
$5M - $10M
Business Services
ICS is a leading provider of Management Consulting, Information Technology, and Professional services to the federal government agencies.