Job Description

Customer Service Representative
Ultimate Staffing is working with an established company in the construction industry who is seeking a Customer Service Rep to join their dynamic office with great perks like dog friendly, coffee bar, and a hybrid schedule!
Location: Jessup, MD
Pay: $17 - $20 hourly based on experience
Schedule: 3 days in office and 2 days remote
Hours: Monday - Friday 8:00 AM - 5:00 PM with 1 hour lunch break

Responsibilities:
Make a large volume of outbound calls to schedule installation appointments.
Update installation callendar.
Document all interactions with customers in CRM system.
Update departments with any changes to appointments.

Requirements:
Effective and clear phone communication.
Proficient in Microsoft word, Outlook, and CRM systems.
Excellent customer service skills.
Positive attitude and work well within a team environment.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.